

What is Twilio Customer Engagement Platform?
Streamline your communication capabilities with Twilio's advanced suite of APIs
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
2
Since last award
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio Customer Engagement Platform?
Pros
- Trustworthy
- Respectful
- Fair
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
AI Engine for CPaaS
Integration APIs
Code Libraries
WebRTC-based Calling
Cloud Integration
Software Development Kit
Online Cloud Platform
Communication APIs
MMS API
Drag and Drop User Interface
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Breadth of Features
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Twilio Customer Engagement Platform Reviews
Charanjeet S.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Empowering Seamless communication across channels
Likeliness to Recommend
What differentiates Twilio Customer Engagement Platform from other similar products?
Twilio CEP stands out because of its extensive suite of communication API's that enable businesses to integrate various channels such as SMS, Voice, Video and email into the applications
What is your favorite aspect of this product?
The user friendly nature of Twilio's API's is particularly commendable. The integration process is straight forward and documentation is very descriptive which increases the productivity and decreases the development time.
What do you dislike most about this product?
The cost and complexity of the some features are the main reasons where Twilio can improve. Other than that Twilio is having powerful capabilities and advanced features.
What recommendations would you give to someone considering this product?
It is advisable to go thoroughly assess your technical resources to ensure you have the necessary expertise for implementation
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Neha K.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2024
Ease of use while multitasking
Likeliness to Recommend
What differentiates Twilio Customer Engagement Platform from other similar products?
Integration API for CRM tools we utilize.
What is your favorite aspect of this product?
Feature to deliver SMS
What do you dislike most about this product?
It should have good standalone UI/UX
What recommendations would you give to someone considering this product?
The price can be consider to come down
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Effective Service

Shobhit G.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2024
Powerful Platform, But Requires Development Expert
Likeliness to Recommend
What differentiates Twilio Customer Engagement Platform from other similar products?
sets itself apart from competitors primarily through its flexibility, scalability, and focus on real-time communication.
What is your favorite aspect of this product?
it can handle massive increases in customer interactions without compromising performance.
What do you dislike most about this product?
While the platform offers immense flexibility, harnessing its full potential often requires significant coding expertise. This can be a barrier to entry for businesses without in-house development resources or those seeking a more rapid implementation.
What recommendations would you give to someone considering this product?
Take advantage of available documentation, tutorials, and customer support.
Pros
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
- Saves Time