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Twilio Customer Engagement Platform Logo
Twilio Customer Engagement Platform Logo
Twilio

Twilio Customer Engagement Platform

Composite Score
8.1 /10
CX Score
8.2 /10
Category
Twilio Customer Engagement Platform
8.1 /10

What is Twilio Customer Engagement Platform?

Streamline your communication capabilities with Twilio's advanced suite of APIs

Company Details


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Awards & Recognition

Twilio Customer Engagement Platform won the following awards in the Communications Platform as a Service category

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Twilio Customer Engagement Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Twilio Customer Engagement Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

2
Since last award

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Twilio Customer Engagement Platform?

0% Negative
10% Neutral
90% Positive

Pros

  • Trustworthy
  • Respectful
  • Fair
  • Friendly Negotiation

Feature Ratings

Average 85

AI Engine for CPaaS

94

Integration APIs

88

Code Libraries

87

WebRTC-based Calling

86

Cloud Integration

84

Software Development Kit

84

Online Cloud Platform

84

Communication APIs

83

MMS API

83

Drag and Drop User Interface

81

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Usability and Intuitiveness

85

Business Value Created

84

Breadth of Features

84

Availability and Quality of Training

83

Vendor Support

82

Product Strategy and Rate of Improvement

81

Quality of Features

80

Ease of Data Integration

79

Ease of IT Administration

78

Ease of Customization

78

Twilio Customer Engagement Platform Reviews

Charanjeet S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

Empowering Seamless communication across channels

Likeliness to Recommend

10 /10

What differentiates Twilio Customer Engagement Platform from other similar products?

Twilio CEP stands out because of its extensive suite of communication API's that enable businesses to integrate various channels such as SMS, Voice, Video and email into the applications

What is your favorite aspect of this product?

The user friendly nature of Twilio's API's is particularly commendable. The integration process is straight forward and documentation is very descriptive which increases the productivity and decreases the development time.

What do you dislike most about this product?

The cost and complexity of the some features are the main reasons where Twilio can improve. Other than that Twilio is having powerful capabilities and advanced features.

What recommendations would you give to someone considering this product?

It is advisable to go thoroughly assess your technical resources to ensure you have the necessary expertise for implementation

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Neha K.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Ease of use while multitasking

Likeliness to Recommend

9 /10

What differentiates Twilio Customer Engagement Platform from other similar products?

Integration API for CRM tools we utilize.

What is your favorite aspect of this product?

Feature to deliver SMS

What do you dislike most about this product?

It should have good standalone UI/UX

What recommendations would you give to someone considering this product?

The price can be consider to come down

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Unique Features
  • Effective Service

Shobhit G.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Powerful Platform, But Requires Development Expert

Likeliness to Recommend

9 /10

What differentiates Twilio Customer Engagement Platform from other similar products?

sets itself apart from competitors primarily through its flexibility, scalability, and focus on real-time communication.

What is your favorite aspect of this product?

it can handle massive increases in customer interactions without compromising performance.

What do you dislike most about this product?

While the platform offers immense flexibility, harnessing its full potential often requires significant coding expertise. This can be a barrier to entry for businesses without in-house development resources or those seeking a more rapid implementation.

What recommendations would you give to someone considering this product?

Take advantage of available documentation, tutorials, and customer support.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation
  • Saves Time

Most Popular Twilio Customer Engagement Platform Comparisons

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