ThoughtSpot Customer Reviews 2025 | Business Intelligence & Analytics

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ThoughtSpot

Composite Score

6.8 /10

CX Score

6.5 /10

17 Reviews Write a Review

What is ThoughtSpot?

ThoughtSpot is the AI-native Intelligence Platform for every enterprise. With ThoughtSpot’s intuitive natural language search, every user can confidently generate answers from their business data at every point of decisioning. The platform’s unified capabilities, along with our agentic AI analyst, Spotter, enable users to create precise, transparent, personalized, and actionable insights with enterprise grade trust, security, and scale. Accessible via the web and mobile app, ThoughtSpot Embedded offers a low-code solution to integrate AI-powered analytics directly into products and services, driving data monetization and boosting user engagement for customers.

Company Details

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Awards & Recognition

ThoughtSpot won the following awards in the Business Intelligence & Analytics - Enterprise category

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2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

5 Top Rated Features

2024

ThoughtSpot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ThoughtSpot.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

3
Since last award

89 Plan to Renew

3
Since last award

70 Satisfaction of Cost Relative to Value

10
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ThoughtSpot?

6% Negative

15% Neutral

79% Positive

Pros

Efficient Service
Enables Productivity
Helps Innovate
Continually Improving Product

Feature Ratings

Average 79

Real-Time Visualization

Data Exploration and Visualization

Spatial Analysis

Self Service and Ad Hoc Capabilities

Metadata Management

BI Security

Dashboard

Data Modelling Tools

Intelligent Alerts and Notifications

Advanced Analytics and Data Science

Operational Reporting Capabilities

Vendor Capability Ratings

Average 79

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Business Value Created

Ease of Customization

ThoughtSpot Reviews

James L.

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

features subpar but good price

Likeliness to Recommend

6 /10

What differentiates ThoughtSpot from other similar products?

easier for new visualization users

What is your favorite aspect of this product?

customization as ease

What do you dislike most about this product?

bad formatting and control

What recommendations would you give to someone considering this product?

show the syntax error while inserting formula/function

Pros

Enables Productivity
Reliable
Performance Enhancing
Unique Features

Cons

Slower Product Innovation
Less Effective Service
Inhibits Innovation

Apiram K.

Role: Consultant
Industry: Communications
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Oct 2023

Easy to use and lot of potential

Likeliness to Recommend

7 /10

What differentiates ThoughtSpot from other similar products?

User interface

What is your favorite aspect of this product?

Easy to understand

What do you dislike most about this product?

None so far

What recommendations would you give to someone considering this product?

To go for it and it has high potential

Pros

Performance Enhancing
Enables Productivity
Effective Service
Client Friendly Policies

Saurabh K.

Role: Consultant
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

New way of looking at Business Intelligence.!

Likeliness to Recommend

8 /10

What differentiates ThoughtSpot from other similar products?

Integration with GPT, enabling the Natural Language query feature out of the box and SpotIQ

What is your favorite aspect of this product?

SpotIQ - This helps look into your data from third eye, generating some very interesting insights. More feedback you share with generated results, better outcomes it provides next time around.

What do you dislike most about this product?

Formula implementation

What recommendations would you give to someone considering this product?

If you have followed all the textbook methods to store your data, this product can be a plug and play but if not, there is initial setup effort needed.

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Latest Research

ThoughtSpot

What is ThoughtSpot?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

ThoughtSpot Ratings

85 Likeliness to Recommend

3 Since last award

89 Plan to Renew

3 Since last award

70 Satisfaction of Cost Relative to Value

10 Since last award

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love ThoughtSpot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Real-Time Visualization Ability to analyze and visualize data as soon as it becomes available via data-streaming pipelines.

Data Exploration and Visualization Ability to visually manipulate, interact with, and explore data, and perform basic descriptive statistics and pattern detection.

Spatial Analysis Ability to natively visualize and analyze spatial data out of the box tied to postcode, zipcode or spacial co-ordinates.

Self Service and Ad Hoc Capabilities Selected user groups are able to interact with BI data, slice and dice, and find answers on their own.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

BI Security Data access control management, including access permissions management, user authentication and enforcement of access permissions via technology.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Data Modelling Tools Includes ability to model complex relationships between internal application sources and other parties.

Intelligent Alerts and Notifications Ability to create, manage, send and receive notifications, enhancing efficiency and productivity.

Advanced Analytics and Data Science Techniques including predictive, data and text mining, machine learning, forecasting, what-if analysis, sentiment analysis etc.

Operational Reporting Capabilities Real-time detailed reporting to support operational business processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

ThoughtSpot Reviews

James L.

features subpar but good price

Likeliness to Recommend

Pros

Cons

Apiram K.

Easy to use and lot of potential

Likeliness to Recommend

Pros

Saurabh K.

New way of looking at Business Intelligence.!

Likeliness to Recommend

Pros

Title

3
Since last award

3
Since last award

10
Since last award

Feature Ratings

Real-Time Visualization

Data Exploration and Visualization

Spatial Analysis

Self Service and Ad Hoc Capabilities

Metadata Management

BI Security

Dashboard

Data Modelling Tools

Intelligent Alerts and Notifications

Advanced Analytics and Data Science

Operational Reporting Capabilities

Vendor Capability Ratings

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Business Value Created

Ease of Customization