What is Smartlook Analytics?
Smartlook is a comprehensive product analytics & visual user insights tool. It is the only combined quantitative + qualitative analytics platform that’s actually easy for growing teams to set up and adopt.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
3
Since last award
90 Plan to Renew
10
Since last award
82 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartlook Analytics?
Pros
- Client Friendly Policies
- Altruistic
- Appreciates Incumbent Status
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Marketing Analytics
Analytics and Reporting
Conversion Analysis
Data Analysis and Survey Function
Data Management
API Framework
Audience Segmentation
Data Integrity
Mobile Functionality
Device and Browser Analytics
Data Warehousing
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Smartlook Analytics Reviews
Roman A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
An effective and easy to use program
Likeliness to Recommend
What differentiates Smartlook Analytics from other similar products?
We are satisfied with its performance and it has taken us very little time to become familiar with and start benefiting from this tool, it has excellent customer service and great online knowledge bases. Smartlook is easy to access and use, we can devise strategies and implement improvements to provide a better experience and its technical support is exceptional.
What is your favorite aspect of this product?
Smartlook is intuitive, easy to use and is regularly updated by the vendor, it always comes back improved. It has allowed us to better manage data in my organization and whenever I have had a question I have been able to effectively rely on their customer service team. I love this program.
What do you dislike most about this product?
I was having slowdown issues, when I went to the support team I found out it needed an upgrade, since that time I am more vigilant and it has worked exceptionally well.
What recommendations would you give to someone considering this product?
Smartlook has provided important data about the movement and impact of our website, from time and space details to recordings and heat maps to gain insight into the modules with the most visitor interaction. Take a look at it, I'm sure you'll love that it's so intuitive, easy to use and effective in making the best possible data management within your organization. It is a wonderful tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Andrea G.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2022
Data Modeling and Visualization Solution
Likeliness to Recommend
What differentiates Smartlook Analytics from other similar products?
Smartlook Analytics record website visitors sessions to help analyze their behaviors automatically.
What is your favorite aspect of this product?
It is cost effective. Has a wide range of cloud analytics tools in one spot. Has a mobile application unlike similar tools like Board and Adobe Analytics.
What do you dislike most about this product?
Lacks enough data for features customization.
What recommendations would you give to someone considering this product?
To check and analyze user actions for real-time visualization, I highly recommend Smartlook Analytics.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
David f.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2022
My user experience with smartlook analytics
Likeliness to Recommend
What differentiates Smartlook Analytics from other similar products?
It's very easy to use and to implement unlike other similar platforms
What is your favorite aspect of this product?
Recording are easy to view and read. Has clean dashboard interface and easy to navigate.
What do you dislike most about this product?
It's the Best have no negativities towards it
What recommendations would you give to someone considering this product?
Great with tracking website errors. It also analyses user behavior in many different ways so I highly recommend it to anyone
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
