What is ServiceNow IT Operations Management?
Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Operations Management?
Pros
- Performance Enhancing
- Respectful
- Friendly Negotiation
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Applications Monitoring
Network Configuration Management
Server Performance Monitoring
Centralized Dashboard
Deployment Model
Access Rights Management
Automated Remediation
Network Performance Management
Multi-Site Functionality
Storage Monitoring
Cloud Monitoring
Vendor Capability Ratings
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Ease of Customization
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ServiceNow IT Operations Management Reviews
Lokesha K.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Fantastic product for event management and integra
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
Support for multiple cloud and Datacenter integration as well receive alerts through API
What is your favorite aspect of this product?
Integration hub, multiple cloud supports Integration OOTB and easy to customize the alerts and incidents mapping
What do you dislike most about this product?
It doesn't support for correlation and forecasting
What recommendations would you give to someone considering this product?
Recommend to go with only they have event management requirements
Pros
- Helps Innovate
- Continually Improving Product
- Unique Features
- Efficient Service
Shwetank S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Automate everything with servicenow
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
One platform for everything easy to report and integrate it with any 3rd party tool
What is your favorite aspect of this product?
Easy integration with other tools so it’s easy to get all the ci and assets with current operational status
What do you dislike most about this product?
Nothing as such some times latency issue
What recommendations would you give to someone considering this product?
Definitely go for it
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
Richa T.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Unified product
Likeliness to Recommend
What differentiates ServiceNow IT Operations Management from other similar products?
Service mapping single platform for everything makes its best
What is your favorite aspect of this product?
Service mapping event management
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Must go for it
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Effective Service
