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ServiceNow IT Operations Management Logo
ServiceNow IT Operations Management Logo
ServiceNow

ServiceNow IT Operations Management

8.1 / 10
Category
ServiceNow IT Operations Management
8.1 / 10

What is ServiceNow IT Operations Management?

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. Deliver high-performance business services with visibility and AIOps.

Company Details


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ServiceNow IT Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow IT Operations Management.

90 Likeliness to Recommend

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow IT Operations Management?

5% Negative
3% Neutral
92% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Generous Negotitation
  • Security Protects

Feature Ratings

Average 82

Access Rights Management

88

Applications Monitoring

86

Deployment Model

85

Centralized Dashboard

85

Network Configuration Management

85

Patching Automation

84

Server Performance Monitoring

83

Network Performance Management

82

Automated Remediation

82

Cloud Monitoring

82

Auto-Discovery

82

Vendor Capability Ratings

Average 82

Ease of IT Administration

100

Ease of Customization

95

Ease of Implementation

95

Quality of Features

95

Business Value Created

92

Product Strategy and Rate of Improvement

92

Ease of Data Integration

90

Vendor Support

90

Availability and Quality of Training

87

Breadth of Features

87

Usability and Intuitiveness

87

ServiceNow IT Operations Management Reviews

Vinod K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Best Ticketing tool in the industry

Likeliness to Recommend

10 / 10

What differentiates ServiceNow IT Operations Management from other similar products?

-Easy dashboard -Easy implement -customize according to our wish -cost effective

What is your favorite aspect of this product?

-All in one dashboard

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Yes sure, best ticketing tool in the industry, without second option go for this

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Fabian H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2023

Complex, rich in features and worth the money

Likeliness to Recommend

7 / 10

What differentiates ServiceNow IT Operations Management from other similar products?

S‘Nows ITOPs Mgmt has a destination set of features that is quite unique in the market, as far as by my observations

What is your favorite aspect of this product?

The product offers exactly what we needed

What do you dislike most about this product?

The implementation and administration require highly skilled, rare and with that very expensive people

What recommendations would you give to someone considering this product?

Check if you can build and qualify your team upfront the project

Pros

  • Friendly Negotiation
  • Security Protects
  • Performance Enhancing
  • Enables Productivity

Cons

  • Under Delivered
  • Charges for Enhancements
  • Leverages Incumbent Status

Andrés C.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Awesome Software

Likeliness to Recommend

10 / 10

What differentiates ServiceNow IT Operations Management from other similar products?

it's very helpful to track the issues and new request from the employees.

What is your favorite aspect of this product?

very easy to use

What do you dislike most about this product?

sometimes can be slow

What recommendations would you give to someone considering this product?

it will increase the response time

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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