ServiceNow Cloud Accelerate Customer Reviews 2024

What is ServiceNow Cloud Accelerate?

Speed cloud adoption with workflows that automate everyday cloud service delivery and continuous governance.

Company Details

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Awards & Recognition

ServiceNow Cloud Accelerate won the following awards in the Cloud Management category

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8 Top Rated Capabilities

3 Top Rated Features

2024

8 Top Rated Capabilities

4 Top Rated Features

2023

ServiceNow Cloud Accelerate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Cloud Accelerate.

88 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Cloud Accelerate?

0% Negative

6% Neutral

94% Positive

Pros

Transparent
Fair
Altruistic
Acts with Integrity

Feature Ratings

Average 86

Automatic Resource Scaling Elasticity

90

Capacity Management

87

Cloud Integration

87

Cloud Analytics and Reporting

87

Cloud SLA Management Governance

86

Cloud Migration

85

Self Service Cloud Services

84

Orchestration and Workflow Management

83

Performance Monitoring Management

81

Application Release Automation

81

Configuration Validation

80

Vendor Capability Ratings

Average 84

Vendor Support

90

Ease of Customization

87

Breadth of Features

86

Ease of IT Administration

85

Ease of Data Integration

85

Quality of Features

85

Business Value Created

83

Usability and Intuitiveness

82

Ease of Implementation

82

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

ServiceNow Cloud Accelerate Reviews

Srikar M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Great Product

Likeliness to Recommend

8 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

ServiceNow's Cloud Management integrates seamlessly with its broader IT Service Management suite.

What is your favorite aspect of this product?

Centralized Management: ServiceNow Cloud Management provides a centralized platform to manage various cloud services, resources, and environments, regardless of the cloud

What do you dislike most about this product?

Nothing i can say bad about this product for now

What recommendations would you give to someone considering this product?

Cloud environments can be complex, and setting up effective management workflows may require initial effort in configuring.

Pros

Helps Innovate
Reliable
Performance Enhancing
Effective Service

Arpit B.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2023

Most cost effective and good services

Likeliness to Recommend

9 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

It is cost effectiveness and compatibility to integrate

What is your favorite aspect of this product?

The way we can intergrade it with other applications

What do you dislike most about this product?

There is nothing much to dislike about the product

What recommendations would you give to someone considering this product?

Try to calculate you estimations before using this

Pros

Reliable
Security Protects
Helps Innovate
Continually Improving Product

Rafael M.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2023

Easy to use, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

Automation; it helps avoid pulling out results from scanners in excel sheets and then send them to remediation owners. The platform lets you automate these manual processes by sending the results from scanner right into the ServiceNow platform.

What is your favorite aspect of this product?

A good product to get the vulnerabilities and incidents in front of the right people at the right time in the shortest time possible. The automation of manual processes massively helps fast track the remediation of incidents.

What do you dislike most about this product?

Nothing to complain about so far. it meets all the expectations.

What recommendations would you give to someone considering this product?

A good product to get the vulnerabilities and incidents in front of the right people at the right time in the shortest time possible. The automation of manual processes massively helps fast track the remediation of incidents.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

ServiceNow Cloud Accelerate

What is ServiceNow Cloud Accelerate?

Company Details

Need Assistance?

Awards & Recognition

ServiceNow Cloud Accelerate Ratings

88 Likeliness to Recommend

99 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love ServiceNow Cloud Accelerate?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Cloud Integration Includes real-time data integration, APIs, and data quality.

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Cloud Migration Migration of applications and workloads to cloud.

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Application Release Automation Continuously manage the release and maintenance of applications.

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

ServiceNow Cloud Accelerate Reviews

Srikar M.

Great Product

Likeliness to Recommend

Pros

Arpit B.

Most cost effective and good services

Likeliness to Recommend

Pros

Rafael M.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

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Title

Feature Ratings

Automatic Resource Scaling Elasticity

Capacity Management

Cloud Integration

Cloud Analytics and Reporting

Cloud SLA Management Governance

Cloud Migration

Self Service Cloud Services

Orchestration and Workflow Management

Performance Monitoring Management

Application Release Automation

Configuration Validation

Vendor Capability Ratings

Vendor Support

Ease of Customization

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Quality of Features

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement