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ServiceNow

ServiceNow Cloud Accelerate

Composite Score

8.1 /10

CX Score

8.5 /10

43 Reviews Write a Review

What is ServiceNow Cloud Accelerate?

Speed cloud adoption with workflows that automate everyday cloud service delivery and continuous governance.

Company Details

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Awards & Recognition

ServiceNow Cloud Accelerate won the following awards in the Cloud Management category

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2 Top Rated Capabilities

5 Top Rated Features

2025

8 Top Rated Capabilities

3 Top Rated Features

2024

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

8 Top Rated Capabilities

4 Top Rated Features

2023

ServiceNow Cloud Accelerate Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Cloud Accelerate.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Cloud Accelerate?

4% Negative

3% Neutral

93% Positive

Pros

Helps Innovate
Security Protects
Reliable
Enables Productivity

Feature Ratings

Average 85

Cloud Integration

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Cloud Analytics and Reporting

Capacity Management

Cloud Migration

Application Release Automation

Configuration Validation

Self Service Cloud Services

Orchestration and Workflow Management

Performance Monitoring Management

Vendor Capability Ratings

Average 82

Vendor Support

Business Value Created

Ease of Data Integration

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Implementation

ServiceNow Cloud Accelerate Reviews

Gowtham B.

Role: Information Technology
Industry: Transportation
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic product to work with!

Likeliness to Recommend

9 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

Easy to use and so many options with customization.

What is your favorite aspect of this product?

The simplicity of the tool and the optins provided by the tool.

What do you dislike most about this product?

Nothing is there to dislike about this product.

What recommendations would you give to someone considering this product?

It will be a great experience to use this product.

Pros

Reliable
Performance Enhancing
Fair
Enables Productivity

Bikash B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2025

Good but can be great.

Likeliness to Recommend

8 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

ITs brand new, and offers new varieties.

What is your favorite aspect of this product?

Nothing such as favorite so far, its new which is good.

What do you dislike most about this product?

Nothing such as dislikeso far, its new which is good.

What recommendations would you give to someone considering this product?

Recommended.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

ROHIT K.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2025

Pretty solid platform, but not perfect!

Likeliness to Recommend

8 /10

What differentiates ServiceNow Cloud Accelerate from other similar products?

It has a more integrated approach compared to others I tried. The workflows are super customizable and it scales well as your team grows

What is your favorite aspect of this product?

Definetly the automation features. They save so much time on repetitive tasks, and the UI is clean enogh to not feel overwhelmed. Once setup, it kinda runs things on auto-pilot

What do you dislike most about this product?

The initial setup can be a bit of a pain. There’s a steep learning curve, and the documentation isn’t always clear. Also, some parts feel a bit laggy when too many things are running at once

What recommendations would you give to someone considering this product?

Take your time learning the system—don’t rush it. Maybe even get some training if you can. Once you’re over the hump, it’s totaly worth it

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

Latest Research

ServiceNow Cloud Accelerate

What is ServiceNow Cloud Accelerate?

Company Details

Need Assistance?

Awards & Recognition

ServiceNow Cloud Accelerate Ratings

86 Likeliness to Recommend

100 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love ServiceNow Cloud Accelerate?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Integration Includes real-time data integration, APIs, and data quality.

Automatic Resource Scaling Elasticity Ability to scale horizontally to more instances when extra throughput or storage is required.

Cloud SLA Management Governance Collects, aggregates and manages data to ensure adherence to committed service levels.

Cloud Analytics and Reporting The ability to track, report and vizualize cloud resource consumption to support life-cycle management, capacity planning, and (optionally) chargeback/showback

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Cloud Migration Migration of applications and workloads to cloud.

Application Release Automation Continuously manage the release and maintenance of applications.

Configuration Validation Reviews resources within a cloud footprint to confirm required configurations and standards.

Self Service Cloud Services Self-service provisioning (infrastructure, middleware, application) automation, including a service catalog and policy-based life-cycle management capabilities

Orchestration and Workflow Management Orchestrating IT Processes such as Provisioning and RunBook Automation across on-prem and cloud workloads

Performance Monitoring Management Provide visibility into & control over the performance of servers/VMs, network, storage

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

ServiceNow Cloud Accelerate Reviews

Gowtham B.

Fantastic product to work with!

Likeliness to Recommend

Pros

Bikash B.

Good but can be great.

Likeliness to Recommend

Pros

ROHIT K.

Pretty solid platform, but not perfect!

Likeliness to Recommend

Pros

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Schedule Your Call

1
Since last award

Feature Ratings

Cloud Integration

Automatic Resource Scaling Elasticity

Cloud SLA Management Governance

Cloud Analytics and Reporting

Capacity Management

Cloud Migration

Application Release Automation

Configuration Validation

Self Service Cloud Services

Orchestration and Workflow Management

Performance Monitoring Management

Vendor Capability Ratings

Vendor Support

Business Value Created

Ease of Data Integration

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Implementation