SendX Customer Reviews 2025 | Email Marketing

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SendX

Composite Score

7.5 /10

CX Score

7.7 /10

5 Reviews Write a Review

What is SendX?

SendX with its Opti-Send technology ensures that your email campaigns get as much as 2X more opens. This ensures that you drive more ROI out of your email marketing.

Company Details

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SendX Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SendX?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor Friendly Policies
Less Friendly Negotiation

Feature Ratings

Average 87

Mobile Optimized

Contact Database

Text Messaging

Dynamic Content

Surveys and Polling

Email Delivery

Campaign Management

A/B Testing

Email Templates

Auto-Responders

Basic Reporting and Analytics

Vendor Capability Ratings

Average 83

Breadth of Features

Availability and Quality of Training

Ease of Customization

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

SendX Reviews

Maya B.

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Excellent at identifying potential customers.

Likeliness to Recommend

10 /10

What differentiates SendX from other similar products?

SendX gives us a competitive advantage because of its ability to find our real customers. It is successful in sending and tracking e-mail campaigns, and obtaining numbers that express the percentage of those interested, thus enhancing the focus of our marketing efforts more on those who interact with our campaigns and show interest in watching and reading our campaigns.

What is your favorite aspect of this product?

With SendX, I loved the ease of configuring and approving campaigns. Setting up and segmenting contact lists is easy, as is scheduling sending. I loved its ability to collect data, and I loved the dashboards that constantly showed updates on engagement with our campaigns. It is great that the combined results do not require a lot of effort to understand, and the presence of a graphical representation gives us additional understanding.

What do you dislike most about this product?

I did not find any negatives that could be considered disruptive to the campaign workflow with SendX.

What recommendations would you give to someone considering this product?

SendX helps us gain a measure of the impact of our campaigns, enabling us to improve our strategies.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

M ZAKIR R.

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Reliable and better email automation tool.

Likeliness to Recommend

9 /10

What differentiates SendX from other similar products?

Development and support is good

What is your favorite aspect of this product?

Reliable, good support and development.

What do you dislike most about this product?

We have faced time dilation and is expensive

What recommendations would you give to someone considering this product?

A reliable and better email automation tool so recommended to all

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Serge Isidore K.

Role: Student Academic
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Likeliness to Recommend

9 /10

Pros

Effective Service
Caring
Appreciates Incumbent Status
Security Protects

Latest Research

SendX

What is SendX?

Company Details

Need Assistance?

SendX Ratings

89 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love SendX?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Text Messaging The capability to send messages by SMS in addition to email.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Surveys and Polling Ability to survey customers and gather feedback.

Email Delivery The ability to send email to large number of recipients at-scale.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

SendX Reviews

Maya B.

Excellent at identifying potential customers.

Likeliness to Recommend

Pros

M ZAKIR R.

Reliable and better email automation tool.

Likeliness to Recommend

Pros

Serge Isidore K.

Likeliness to Recommend

Pros

Title

Feature Ratings

Mobile Optimized

Contact Database

Text Messaging

Dynamic Content

Surveys and Polling

Email Delivery

Campaign Management

A/B Testing

Email Templates

Auto-Responders

Basic Reporting and Analytics

Vendor Capability Ratings

Breadth of Features

Availability and Quality of Training

Ease of Customization

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Vendor Support