What is Brevo?
Brevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
97 Plan to Renew
92 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Brevo?
Pros
- Includes Product Enhancements
- Respectful
- Trustworthy
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Sales Intelligence & Conversion Rates
Contact Database
Basic Reporting and Analytics
Segmentation
SPAM Compliance
Campaign Management
Mobile Optimized
Content Authoring
A/B Testing
Auto-Responders
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Ease of Implementation
Breadth of Features
Ease of Data Integration
Vendor Support
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
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Brevo Reviews
Sathiyan R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Brevo delivers omnichannel marketing more easier
Likeliness to Recommend
What differentiates Brevo from other similar products?
Brevo has meetings and call recordings at the same cost making it easy to convert leads into prospective buyers that other tools do not have.
What is your favorite aspect of this product?
I like the integration of Brevo with WhatsApp marketing through the WhatsApp channel at no extra cost. Brevo has good email templates that can easily be customized to create email content more easier.
What do you dislike most about this product?
The chat feature is too slow and does not look good, The chat widget appearance needs a lot of improvement and modifications
What recommendations would you give to someone considering this product?
Yes, Brevo is a good tool for marketing, meetings and live chat and I would recommend the tool
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Raghu M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Delivers SMS faster and at an affordable pricing
Likeliness to Recommend
What differentiates Brevo from other similar products?
The Implementation of Bulk SMS and OTP sending using Brevo makes it a complete unique solution for product marketing, promotion and authentication purposes
What is your favorite aspect of this product?
I like the SMS sending feature of BREVO, which is easy to use and to schedule of when to send the SMS and also configuring WhatsApp marketing templates is easier with Brevo
What do you dislike most about this product?
Each service is charged independently for example SMS sending, Email sending and WhatsApp marketing are all charged independently by topping up credits and yet you still need to upgrade to a premium plan which makes Brevo an expensive tool to use for marketing and business communication
What recommendations would you give to someone considering this product?
There is a lot of support from this tool and I would recommend the solution
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Soumaya M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Easy to use with fantastic features
Likeliness to Recommend
What differentiates Brevo from other similar products?
It has open API which we use directly from our system to manage our contact list, marketing automations without logging in Brevo or getting worried of how our data is processed alongside with the data of our subscribers
What is your favorite aspect of this product?
Brevo is easy to use and to understand with a professional customer care team who responds to technical questions on time without delay and also the tool comes at a pricey cost
What do you dislike most about this product?
Using the email marketing feature tend to be risky as often they would suspend the campaigns without a prior reason until when you contact them, that is when they can unsuspend the campaign claiming the system flagged it suspicious
What recommendations would you give to someone considering this product?
Since Brevo is cheap and easy to use for any novice, I would recommend the tool
Pros
- Trustworthy
- Caring
- Acts with Integrity
- Generous Negotitation