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Brevo

Brevo

Composite Score
8.8 /10
CX Score
9.2 /10
Brevo
8.8 /10

What is Brevo?

Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details


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Awards & Recognition

Brevo won the following awards in the SMS Marketing category

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Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

98 Plan to Renew

92 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

3% Negative
0% Neutral
97% Positive

Pros

  • Client's Interest First
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Loyalty Promotions Management

88

Scheduled Messaging

88

Communication Archive

87

Marketing Analytics

86

Social Media Marketing Management

86

Opt-in

85

Mobile Marketing Management

85

Application Integration

84

Text Messaging

83

Mobile Payments

82

Surveys Feedback

80

Vendor Capability Ratings

Average 84

Business Value Created

92

Ease of Implementation

87

Usability and Intuitiveness

86

Breadth of Features

84

Ease of Customization

83

Ease of IT Administration

83

Product Strategy and Rate of Improvement

83

Quality of Features

83

Ease of Data Integration

82

Availability and Quality of Training

81

Vendor Support

77

Brevo Reviews

Martin S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Email Marketing with Big-Picture Value

Likeliness to Recommend

8 /10

What differentiates Brevo from other similar products?

Brevo is intuitive while still offering advanced features like marketing automation and CRM functionality, all in one package.

What is your favorite aspect of this product?

I used it to create a product announcement campaign that looked polished and performed exceptionally well.

What do you dislike most about this product?

The template library is somewhat limited; more options would help speed up campaign creation.

What recommendations would you give to someone considering this product?

Pair it with a dedicated analytics tool if your campaigns require deeper insights into audience behavior.

Pros

  • Trustworthy
  • Inspires Innovation
  • Caring
  • Security Protects

Malone L.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Swiss Army Knife of Email Marketing: Brevo

Likeliness to Recommend

8 /10

What differentiates Brevo from other similar products?

SMS marketing integration paired with email campaigns. This dual-channel capability allows for creative customer engagement strategies, like following up an abandoned cart email with a personalized SMS reminder

What is your favorite aspect of this product?

I once created a drip campaign to nurture leads from a webinar. With Brevo, I easily set up personalized email sequences triggered by user behavior, such as link clicks or form submissions, which significantly boosted engagement.

What do you dislike most about this product?

While the drag-and-drop editor is functional, it sometimes feels a bit restrictive, especially when I want more advanced styling options

What recommendations would you give to someone considering this product?

Start small—explore the automation features with simple campaigns before scaling up to more complex workflows. It’ll save you the overwhelm of trying to do too much at once.

Pros

  • Continually Improving Product
  • Transparent
  • Reliable
  • Trustworthy

Avesh K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2024

A Powerful and User-Friendly Marketing Platform

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

Brevo stands out because it’s easy to use and designed for small and medium businesses. It combines email, SMS, and customer management tools in one place, so you don’t need separate apps. Its pricing is clear and affordable, and it makes sure your messages actually reach people. Plus, it works well with other tools and has great automation features, making it super flexible for different needs.

What is your favorite aspect of this product?

My favorite thing about Brevo is how it combines email, SMS, and customer management in one place. It makes everything easier and helps you see all customer interactions in one view, so you can personalize campaigns better. The automation is also simple to use and saves a lot of time while keeping communication effective.

What do you dislike most about this product?

One thing I don’t like about Brevo is that some of the advanced features, like detailed analytics or more integrations, feel a bit limited. It could offer more insights into customer actions or better tools for bigger campaigns to make it even better.

What recommendations would you give to someone considering this product?

I would recommend Brevo to anyone who wants an easy-to-use tool for email, SMS, and customer management all in one place. It's great for small to medium businesses that want to keep things simple. But if you need very detailed analytics or custom integrations, it might not have everything you’re looking for. Overall, it’s a great option if you want something simple and flexible that can grow with your business.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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