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Salesforce.com Inc

Salesforce Sales Cloud Enterprise

Composite Score

8.7 /10

CX Score

8.8 /10

862 Reviews Write a Review

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative

8% Neutral

89% Positive

Pros

Reliable
Enables Productivity
Respectful
Helps Innovate

Feature Ratings

Average 84

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Customer Service Management

Collaboration

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 82

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Also Featured in...

Conversation Intelligence

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Sales Engagement Platforms

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Lead Management

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Sales Enablement

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Salesforce Sales Cloud Enterprise Reviews

Krista D.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

An Accountant’s Perspective

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

If I need to follow up on a client’s accounting service proposal, Salesforce helps me track every interaction, from emails to meetings, in a single, unified profile.

What is your favorite aspect of this product?

I remember pulling up real-time sales data for a financial forecasting session with just a few clicks. It’s incredibly satisfying to have that level of clarity without relying on third-party analytics—everything is just right there.

What do you dislike most about this product?

I had a situation where I needed a simple sales report, but navigating through the clutter of less relevant options was more time-consuming than it needed to be.

What recommendations would you give to someone considering this product?

It’s a powerhouse tool, but only if you tweak it to fit your workflows.

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Carlos E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

You can optimize sales processes.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud Enterprise is competitive because: - Sales teams achieve greater efficiency and focus on critical activities through increased productivity, automation, and analytics technologies. - Total accessibility sellers can operate from any location thanks to mobile connectivity and cloud availability. - By consolidating all customer data into a single platform, you can gain a comprehensive understanding of each customer and gain a 360° perspective of them. - Automation of complex procedures, such as approvals and routine operations, which shortens sales cycles and reduces the margin of error.

What is your favorite aspect of this product?

I enjoy Salesforce Sales Cloud Enterprise because: - You can manage all customer data, including contact details, interaction histories, through account and contact management. - Track the development of sales opportunities from identification to deal closure with the help of managing opportunities. - Lead management gathers, classifies and converts leads into sales prospects.

What do you dislike most about this product?

You won't have any problems using Salesforce Sales Cloud Enterprise; It is an incredible tool.

What recommendations would you give to someone considering this product?

I suggest Salesforce Sales Cloud Enterprise because it can be easily tailored to the unique requirements of the business, including reports and workflow.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mike G.

Role: Industry Specific Role
Industry: Insurance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to use, clear and concise.

Likeliness to Recommend

7 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce is an industry leader. They are actively listening to feedback and implementing new tools. This would be my key takeaway to other competitors.

What is your favorite aspect of this product?

The entire case open-to-close process is seamless.

What do you dislike most about this product?

theme customizability

What recommendations would you give to someone considering this product?

if you own a business, you need salesforce.

Pros

Continually Improving Product
Enables Productivity
Unique Features
Security Protects

Latest Research

Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Salesforce Sales Cloud Enterprise Ratings

87 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Conversation Intelligence

Sales Engagement Platforms

Lead Management

Sales Enablement

Salesforce Sales Cloud Enterprise Reviews

Krista D.

An Accountant’s Perspective

Likeliness to Recommend

Pros

Carlos E.

You can optimize sales processes.

Likeliness to Recommend

Pros

Mike G.

Easy to use, clear and concise.

Likeliness to Recommend

Pros

Most Popular Salesforce Sales Cloud Enterprise Comparisons

Microsoft Dynamics 365 Sales Enterprise

Oracle CX Sales

SAP CRM

Infor CRM

Oracle PeopleSoft CRM

Zoho CRM

Title

Feature Ratings

Lead Management

Sales Management

Account and Contact Management

Analytics and Reporting

Customer Service Management

Collaboration

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support