What is Agentforce Sales?
The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Agentforce Sales?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Collaboration
Analytics and Reporting
Customer Service Management
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Conversation Intelligence
Translation missing: en.product_page.ratings.score 8.9
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Sales Enablement
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Lead Management
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Agentforce Sales Reviews
Nikola P.
- Role: Operations
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Simplicity reliability flexibility and easy to use
Likeliness to Recommend
What differentiates Agentforce Sales from other similar products?
I would say it's the big product portfolio, flexibility and easy integration
What is your favorite aspect of this product?
Flexibility and integration. This gives you ability to do almost anything. You can manage your business from one point, from pre-sales activities to retaining your customers and tracking their happiness and satisfaction
What do you dislike most about this product?
I wouldn't say it's a dislike, but more a thing Salesforce can improve - filtering options on dashboards. like custom calendar selection, or simple search box for filtering.
What recommendations would you give to someone considering this product?
Anyone who wants to track their business and/or manage customers in quick and reliable way, must try Salesforce. The simplicity, quality and reliability of this CRM will quickly bring benefits to, almost any, business
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ahmed A.
- Role: Consultant
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Salesforce is Powerful
Likeliness to Recommend
What differentiates Agentforce Sales from other similar products?
You can create different sales processes and design different record type as per business requirements
What is your favorite aspect of this product?
The flow is very powerful and customizable specially the screen flows
What do you dislike most about this product?
Configuration complexity, and lack of native common solutions such as (opportunities notifications)
What recommendations would you give to someone considering this product?
My recommendation for Administrator to learn as much he can and complete Administration trailblazers to succeed.
Pros
- Inspires Innovation
- Respectful
- Security Protects
- Continually Improving Product
Jarrard N.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Nov 2023
Helps to manage customers information effectively
Likeliness to Recommend
What differentiates Agentforce Sales from other similar products?
It allows for customers jnformatjon to be saved, you can make changes and provide things like refunds and discounts onto orders easily.
What is your favorite aspect of this product?
The ease of use. You can do things really quickly and really efficiently, with the click of a button. It allows to send emails to customers if you have the function integrated and also allows for great management of staff who use it
What do you dislike most about this product?
Nothing of theis oduct is bad
What recommendations would you give to someone considering this product?
It's great for customer information and actioning things for customers. It's great to use to monitor what your staff has done on the customers accounts as well
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
