What is Microsoft Dynamics 365?
Dynamics 365 (previously Microsoft Dynamics 365 ERP) offers AI-powered ERP and CRM applications to help you better manage sales, service, finance, and supply chain operations. Use them individually or together to connect teams, processes, and data for improved efficiency and new insights.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
81 Likeliness to Recommend
85 Plan to Renew
3
Since last award
76 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365?
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Accounting and Financial Management
Governance Risk and Compliance
Customer Relationship Management
Industry Specific Capabilities
Procurement Management
Service Management
Human Capital Management
Supply Chain Management
Job and Project Management
BI and Performance Management
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of Implementation
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
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Microsoft Dynamics 365 Reviews
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2026
easy tool to use but must be implemented well
Likeliness to Recommend
Pros
- Enables Productivity
- Security Protects
- Helps Innovate
- Reliable
Cons
- Less Generous
Nyengeterai Faith M.
- Role: Operations
- Industry: Retail
- Involvement: End User of Application
Submitted Dec 2024
Great product
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 from other similar products?
Work flow process and escalation
What is your favorite aspect of this product?
Ease of escalation and multi phased approval processes
What do you dislike most about this product?
Can Be technical and not easy to understand
What recommendations would you give to someone considering this product?
Good for large organisations
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
SHRUTI S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2026
IT Perspective on Dynamics 365
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 from other similar products?
The key differentiator is its modular and scalable architecture. Organizations can start with specific business application and expand over time as requirements evolve, avoiding the complexity and cost of large-scale system replacement. And one of its strongest advantage is the seamless integration with Microsoft tools that many organizations already use, such as Microsoft 365 Teams, Power BI, and Microsoft Azure.
What is your favorite aspect of this product?
The important aspect I appreciate is how well Dynamics 365 integrates with the broader Microsoft ecosystem. In most enterprise environments, tools like Microsoft 365, Microsoft Teams, Power BI, and Microsoft Azure are already widely used. And scalability is another reason I value this product highly.
What do you dislike most about this product?
The challenge I have observed is the learning curve for end users. Because Dynamics 365 covers so many business functions–including finance, sales, customer service, and operations–user are often introduced to a system that feels overwhelming at first. And customization is another area that can become a concern if not managed properly.
What recommendations would you give to someone considering this product?
The key recommendation is to invest heavily in planning and solution architecture from the beginning. Dynamics 365 is not a plug-and-play solution, and poor design decisions early on can lead to long-term challenges. And change management and user training are equally important and should not be underestimated. Even through Dynamics 365 has a modern and user-friendly interface m, it still represents a significant shift for most organizations.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Saves Time
Cons
- Vendor's Interest First
