Streamline Security Detection & Response Outsourcing

AI-enabled attacks are rising, but economic uncertainty has tightened the supply of cybersecurity talent, budget, and resources that CISOs need to fight them. In this challenging environment, many organizations are outsourcing key security services to managed detection and response (MDR) providers. But the complexity of procurement can consume more time and bandwidth than many organizations can afford today. Use our four-phase methodology and practical supporting tools to craft a streamlined, disciplined MDR procurement process upfront – and avoid months of frustration down the road.

Beyond the branding, buzzwords, and acronyms used by MDR providers, most deliver the same core services. Cut through the vendor marketing hype by leveraging an inventory of standardized capabilities and requirements. Rather than rushing into a contract you’ll regret, focus on strategic discussions to find a provider – whether that’s a managed service provider (MSP), managed security service provider (MSSP), or MDR specialist – that will meet your baseline needs, align with your vision, and commit to being an accountable partner.

1. MDR procurement is a consolidation opportunity.

Modern MDR providers deliver services beyond basic threat detection and response that may overlap with existing capabilities in your vendor environment. Leverage MDR procurement as a strategic opportunity to consolidate security vendor sprawl.

2. Communicate your desired outcomes early.

Service providers should be judged primarily on their ability to deliver measurable outcomes, not on their specific tools or methods. Include desired outcomes in your service requirements early so providers can understand your expectations and demonstrate how their offerings align with your needs.

3. Precise requirements will simplify the evaluation process.

Make sure your requirements are as clear, detailed, and specific as possible. This helps to cut through vendor marketing noise, makes vendor comparisons easier, and streamlines the entire process of evaluating providers.

4. Consider potential trade-offs when choosing an MDR technology model.

Some MDR providers may only allow you to use their tools, resulting in rip-and-replace costs and integration issues for your organization. Although other providers may take a hybrid approach that permits you to use some of your existing tools, this may limit the amount of responsibility and risk you can offload to the provider. Consider these technology implications carefully.

Use this step-by-step blueprint to reduce the effort and complexity of MDR procurement.

Our framework offers a detailed roadmap to create an MDR procurement process that is both efficient and effective. Use our methodology and actionable tools to:

• Prepare: Start by defining service scope and documenting your internal environment.
• Set outcomes: Select engagement goals and metrics, then outline goals, KPIs, and service level requirements (SLRs).
• Procure: Define service requirements, compile a service requirements document, and evaluate, select, and negotiate with providers.
• Implement & Govern: Implement and deploy your selected MDR solution, then govern and manage provider performance.