Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
LiveChat ChatBot Logo
LiveChat ChatBot Logo
LiveChat

LiveChat ChatBot

7.9 / 10
Category
LiveChat ChatBot
7.9 / 10

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

LiveChat ChatBot won the following awards in the Chatbots category

Filter By

LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

80 Likeliness to Recommend

88 Plan to Renew

80 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

7% Negative
9% Neutral
84% Positive

Pros

  • Respectful
  • Saves Time
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 81

Multi-channel

87

Scheduled Availability

85

Application Programming Interface

83

Voice or Text Input

81

Workflow Processing

81

Personalized Service

81

Leads Generation

80

Knowledgebase

80

Translation

80

Integration With CRM

79

Wayfinding

78

Vendor Capability Ratings

Average 81

Ease of IT Administration

86

Ease of Customization

84

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Ease of Implementation

79

Ease of Data Integration

78

Breadth of Features

77

Quality of Features

77

Vendor Support

74

Usability and Intuitiveness

68

Business Value Created

63

LiveChat ChatBot Reviews

James B.

  • Role: Operations
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Fantastic Product Allows My Business to Thrive

Likeliness to Recommend

10 / 10

What differentiates LiveChat ChatBot from other similar products?

I think the mainstream messaging app integration is the best of all the softwares we reviewed. I feel that it is the most efficient when it is able to seamlessly be a part of the conversation so simply, as opposed to some other software programs where it is not as easy to integrate.

What is your favorite aspect of this product?

I think the connectivity to Mailchimp. We had worked on other solutions in order to effectively connect what we already used within the boundaries of our company, and this product just made things super easy for us to implement and use. I was really impressed by it!

What do you dislike most about this product?

I think I mentioned the fact that I need it to sound more like our voice. I think it limits what we can say in such a way that we find ourselves responding using vernacular that you wouldn't associate with the people interacting as part of the business.

What recommendations would you give to someone considering this product?

I would recommend making sure it is something that will work for you, and make sure you gather input from the people who are going to be managing this thing to make sure their comfort level is there when using the product.

Pros

  • Appreciates Incumbent Status
  • Security Protects
  • Reliable
  • Unique Features

Chandana C.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Immediate responsed platform

Likeliness to Recommend

10 / 10

What differentiates LiveChat ChatBot from other similar products?

Its quicker

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Look and feel

What recommendations would you give to someone considering this product?

Good to have

Pros

  • Generous Negotitation
  • Efficient Service
  • Effective Service
  • Caring

Vaibhaw K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantastic product!

Likeliness to Recommend

9 / 10

What differentiates LiveChat ChatBot from other similar products?

LiveChat ChatBot distinguishes itself from other similar products through its ease of use and seamless integration with the popular LiveChat platform. It offers a user-friendly, no-code chatbot builder that allows businesses to create custom chatbots without extensive technical knowledge. Moreover, its deep integration with LiveChat's robust customer support features means you can seamlessly transition from chatbot interactions to human support, providing a holistic customer service experience. The chatbot's ability to handle complex tasks and its extensive library of predefined templates further set it apart from the competition.

What is your favorite aspect of this product?

My favorite aspect of the LiveChat ChatBot is its user-friendly, no-code chatbot builder, which empowers users to create customized chatbots without the need for extensive technical expertise.

What do you dislike most about this product?

One drawback I've found is that LiveChat ChatBot's more advanced features may require a steeper learning curve, making it a bit challenging for users who are new to chatbot development and customization.

What recommendations would you give to someone considering this product?

For those considering LiveChat ChatBot, I would recommend investing time in learning the chatbot builder to harness its full potential. Start with the predefined templates and gradually explore the more advanced features as you become familiar with the platform. Additionally, make the most of the integration with LiveChat's customer support features, as this can greatly enhance your customer service capabilities. Lastly, take advantage of any available resources, tutorials, or support to ensure a smooth and effective implementation of the chatbot into your customer service strategy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Most Popular LiveChat ChatBot Comparisons

Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019