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Klient

Klient PSA

Composite Score

6.9 /10

CX Score

6.9 /10

8 Reviews Write a Review

What is Klient PSA?

Built 100% native on Salesforce, Klient PSA is designed with customers at the core, providing a way for project teams to work hand in hand with customers from sales through service delivery.

Company Details

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Klient PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

82 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Klient PSA?

18% Negative

0% Neutral

82% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 83

Project Management

Billing

Knowledgebase

Reporting

Team Collaboration

Time Management

Expense Detail Tracking

Resource Management

Security

Task Management and Workflow

Process Automation

Vendor Capability Ratings

Average 76

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Ease of Customization

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Klient PSA Reviews

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2024

It enables seamless linking of information

Likeliness to Recommend

9 /10

Pros

Performance Enhancing
Efficient Service
Client Friendly Policies
Altruistic

Nosheen S.

Role: Operations
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Accurate and Professional Results from Klient PSA

Likeliness to Recommend

10 /10

What differentiates Klient PSA from other similar products?

Klient PSA prioritize the importance of every procedure, giving the company an alternative or chance to select the appropriate automation to take. Constantly, Klient PSA conducts scan, where bugs and system failures are eliminated instantly and practical solutions offered.

What is your favorite aspect of this product?

Klient PSA offers a detailed system track, where expenses and resources utilized are recorded and monitored. More over, Klient PSA offers advanced knowledge development or training, which is vital in enhancing productivity of the staff.

What do you dislike most about this product?

Klient PSA has established a wide range of process automation,which has made a multiple management steps and includes some more technical processes.

What recommendations would you give to someone considering this product?

The importance of automating many business task, more so the professional ones is to have results that are accurate, timely, and cost friendly. Klient PSA has the said principles, and it guarantees a smooth working environment as no one who is over or under utilized.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Full of features and reasonably priced

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Reliable
Effective Service
Saves Time

Latest Research

Klient PSA

What is Klient PSA?

Company Details

Need Assistance?

Klient PSA Ratings

78 Likeliness to Recommend

82 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+73 Net Emotional Footprint

How much do users love Klient PSA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Project Management Plan all resources needed to execute projects

Billing Includes invoice management, time capture, and expense tracking.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Reporting Straightforward data storage with ability to create any reports easily.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Security Permits customers to use their identity provider of choice to manage their sign on

Task Management and Workflow Supports triggers and events for process automation.

Process Automation Supports process design with a point-and-click interface that lets user build processes

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Klient PSA Reviews

It enables seamless linking of information

Likeliness to Recommend

Pros

Nosheen S.

Accurate and Professional Results from Klient PSA

Likeliness to Recommend

Pros

Full of features and reasonably priced

Likeliness to Recommend

Pros

Title

Feature Ratings

Project Management

Billing

Knowledgebase

Reporting

Team Collaboration

Time Management

Expense Detail Tracking

Resource Management

Security

Task Management and Workflow

Process Automation

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Availability and Quality of Training

Ease of Customization

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support