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Kaseya VSA
7.0 / 10

What is Kaseya VSA?

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.

Company Details


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Kaseya VSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kaseya VSA.

87 Likeliness to Recommend

90 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kaseya VSA?

0% Negative
5% Neutral
95% Positive

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Fair

Cons

  • Leverages Incumbent Status

Feature Ratings

Average 79

Security

90

Alerting

87

Batch Processing

86

System Monitoring

83

Power and Cooling

83

Incident Response Support

78

Energy Consumption

74

Environmental Monitoring

68

Reporting

62

Vendor Capability Ratings

Average 78

Ease of IT Administration

100

Usability and Intuitiveness

100

Breadth of Features

95

Quality of Features

92

Availability and Quality of Training

90

Business Value Created

90

Ease of Data Integration

90

Product Strategy and Rate of Improvement

82

Ease of Customization

78

Ease of Implementation

71

Vendor Support

22

Kaseya VSA Reviews

Rajan J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Product is for professtionals

Likeliness to Recommend

9 / 10

What differentiates Kaseya VSA from other similar products?

A total Product , if someone is looking for a RMM with Professional use they can consider it.

What is your favorite aspect of this product?

Patch management Centralized device management Automation

What do you dislike most about this product?

reporting can be better

What recommendations would you give to someone considering this product?

if you are IT professionals, Consider this as alternative to CWA

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Acts with Integrity

Cons

  • Less Friendly Negotiation
  • Leverages Incumbent Status

Ngaafare R.

  • Role: Operations
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2021

Worth the price

Likeliness to Recommend

9 / 10

What differentiates Kaseya VSA from other similar products?

Quickly access endpoints without Kaseya VSA has the capability to avoid disrupting users when resolving issues. It uniquely manages all client devices for issue resolution, reporting, incident resolution and compliance.

What is your favorite aspect of this product?

My favourite aspect of Kaseya is its ability to enable technicians and administrators to remotely troubleshoot and manage end user computers remotely. Using Kaseya's mobile app I have the ability to create, update and close service tickets. More so Get IT Glue organizational data and all that can be done on the go on the mobile app.

What do you dislike most about this product?

It is a bit pricy and the implementation requires an extra cost of expertise.

What recommendations would you give to someone considering this product?

Great product and for the price it is worth it considering the features offered.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Inspires Innovation
  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2020

Easy to use, but a bit pricey

Likeliness to Recommend

6 / 10

Pros

  • Helps Innovate
  • Reliable
  • Caring
  • Saves Time

Cons

  • Vendor's Interest First
  • Less Efficient Service
  • Leverages Incumbent Status
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