What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
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HubSpot Service Hub Reviews
Jessica F.
- Role: Information Technology
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Sep 2024
Intuitive interface
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Its native integration with HubSpot’s marketing and sales tools makes it a comprehensive solution
What is your favorite aspect of this product?
The ease of managing tickets and workflows with simple automation.
What do you dislike most about this product?
It lacks advanced AI features for ticket prioritization
What recommendations would you give to someone considering this product?
It’s a great choice if you're already using other HubSpot tools, but make sure its support features meet your specific needs.
Pros
- Reliable
- Enables Productivity
- Caring
- Saves Time
Bharat T.
- Role: Finance
- Industry: Banking
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Advanced Analytics Tool
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Simple user interface and detailed reporting which allow businesses to track key support metrics.
What is your favorite aspect of this product?
Its seamless integrations with HubSpot CRM.
What do you dislike most about this product?
Sometimes it works slow and cause disturbance while calling customer from browser.
What recommendations would you give to someone considering this product?
Use it, believe me this tool will not disappoint you.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Hulnalk S.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Sep 2024
Excellent Marketing Tool
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The customer experience from the tool is timely
What is your favorite aspect of this product?
The sales data is well stored
What do you dislike most about this product?
The revenue collection from the app is well worth it
What recommendations would you give to someone considering this product?
The determination from the app is helpful
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Efficient Service