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HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

8.7 /10
Category
HubSpot Service Hub
8.7 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Service - Enterprise category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

88 Likeliness to Recommend

96 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

1% Negative
8% Neutral
91% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Customer Service Knowledge Management

85

Agent Scripting

83

Customer Self Service Capabilities

83

Customer Community Management

83

Contact Center Integration

83

Analytics and Reporting

82

Agent Collaboration

82

Multi Channel Support

81

Customer Service Workflow Management

81

Intelligent Search

81

Mobile Customer Care

80

Vendor Capability Ratings

Average 81

Vendor Support

83

Ease of Implementation

83

Usability and Intuitiveness

83

Business Value Created

83

Ease of IT Administration

82

Quality of Features

82

Availability and Quality of Training

81

Ease of Data Integration

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Ease of Customization

76

HubSpot Service Hub Reviews

Jessica F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Sep 2024

Intuitive interface

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

Its native integration with HubSpot’s marketing and sales tools makes it a comprehensive solution

What is your favorite aspect of this product?

The ease of managing tickets and workflows with simple automation.

What do you dislike most about this product?

It lacks advanced AI features for ticket prioritization

What recommendations would you give to someone considering this product?

It’s a great choice if you're already using other HubSpot tools, but make sure its support features meet your specific needs.

Pros

  • Reliable
  • Enables Productivity
  • Caring
  • Saves Time

Bharat T.

  • Role: Finance
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Advanced Analytics Tool

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

Simple user interface and detailed reporting which allow businesses to track key support metrics.

What is your favorite aspect of this product?

Its seamless integrations with HubSpot CRM.

What do you dislike most about this product?

Sometimes it works slow and cause disturbance while calling customer from browser.

What recommendations would you give to someone considering this product?

Use it, believe me this tool will not disappoint you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hulnalk S.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Excellent Marketing Tool

Likeliness to Recommend

8 /10

What differentiates HubSpot Service Hub from other similar products?

The customer experience from the tool is timely

What is your favorite aspect of this product?

The sales data is well stored

What do you dislike most about this product?

The revenue collection from the app is well worth it

What recommendations would you give to someone considering this product?

The determination from the app is helpful

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Efficient Service
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