What is Hiver?
Hiver is a helpdesk built for Google Workspace. Hiver helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs.
Company Details
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Get AssistanceHiver Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
77 Likeliness to Recommend
100 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hiver?
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Workflow Management
Agent Collaboration
Agent Scripting
Intelligent Search
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Multi Channel Support
Customer Service Knowledge Management
Analytics and Reporting
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Business Value Created
Usability and Intuitiveness
Vendor Support
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Hiver Reviews
Warren R.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2023
Great Software To Improve Productivity
Likeliness to Recommend
What differentiates Hiver from other similar products?
What makes Hiver stand out is the ability to create and share mailboxes for my team I can share folders with my managers, and customize folders.
What is your favorite aspect of this product?
I like that HIVER is easy to integrate with GMAIL, which makes it easy to view all my emails and messages on one platform rather than having to access a different web page or app. HIVER makes it easier for me to collaborate with my team to respond to customer requests. Assignment and re-assignment are simple tasks. The tags feature allows me to track things based on whatever data points I want, What I like mostly is the shared drafts option which allows my team and I to move things forward quickly.
What do you dislike most about this product?
There is nothing about this software that I dislike
What recommendations would you give to someone considering this product?
I highly recommend this software for any organization who wants to fill the gap that Google Workspace falls short
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Adlibz e.
- Role: Sales Marketing
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Nov 2022
Very effective, great IT support for new users!
Likeliness to Recommend
What differentiates Hiver from other similar products?
It program allows for all our employees to have access to the same information without sharing email passwords as long as the email is linked to Hiver. it also us to distinguish between information shared from Customers to our employees without any mix up
What is your favorite aspect of this product?
It has helped our staff share, analyze & update information using one inbox.
What do you dislike most about this product?
I think the Analytics can be improved on
What recommendations would you give to someone considering this product?
I would recommend it for organizations that deal with loads of information & data sharing on a regular basis
Pros
- Trustworthy
- Effective Service
- Caring
- Fair
Josue H.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: Business Leader or Manager
Submitted Nov 2022
The best shared mailbox provider
Likeliness to Recommend
What differentiates Hiver from other similar products?
Our mail management improved a lot due to this Hiver software to manage our shared inboxes which are used for both internal (staff support tickets) and external (customer inquiries). It has now saved us hundreds of hours by providing us with a great overview and management of all incoming mails/tasks that need to be attended to which is very important at general levels.
What is your favorite aspect of this product?
The way we can manage support emails with more transparency is very useful for our mail mobilization as it also allows any email received by one team member to be easily created into a ticket to be dealt with by a wider group of team members who are working on and using the activity together. It really is a very easy and simple interface.
What do you dislike most about this product?
It is a good platform, but has a very high license cost for the service offered by which often is not very profitable because not everyone can afford it and there are multiple platforms that are free and you can do almost the same activities that we develop in this software which also lacks updates and better customizations.
What recommendations would you give to someone considering this product?
We recommend this software because of its easy learning curve which we test all products and evaluate them with the same criteria. Ease of use, integration, functions, central focus and Hiver scored the best apparently and our evaluations improved significantly due to this excellent program.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Caring
