What is HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
95 Likeliness to Recommend
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Multi Channel Support
Agent Scripting
Mobile Customer Care
Agent Collaboration
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Vendor Support
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
HelpDesk Reviews
Justin B.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
Easy, convenient, and full of features!
Likeliness to Recommend
What differentiates HelpDesk from other similar products?
LiveChat is simple to set up and easy to use. It integrates well with other platforms like ChatBot and Facebook Messenger, and it gave us methods of communicating with customers we previously lacked.
What is your favorite aspect of this product?
My favorite aspect of LiveChat is how we can integrate it with other messaging services customers use to ask questions or request service.
What do you dislike most about this product?
I don't have any major dislikes. I would recommend this product.
What recommendations would you give to someone considering this product?
Make a list of the various ways you communicate with customers, and make sure you can integrate LiveChat with those channels.
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Respectful
Donna C.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
Product will not disappoint
Likeliness to Recommend
What differentiates HelpDesk from other similar products?
LiveChat HelpDesk is a critical tool for any Contact Center / Customer Service department. It is a complete platform that will satisfy your all of your customer's needs. LiveChat HelpDesk is the perfect application for email management making multichannel communication easier and flow more efficiently.
What is your favorite aspect of this product?
My favorite aspect is Customization which allows us to maximize the tools offered and streamline our processes.
What do you dislike most about this product?
It does take some time to become familiar with all the tools and integrations offered.
What recommendations would you give to someone considering this product?
Check out all the tools and features available. There are many different integrations offered. Be thorough and see what works best for your business needs.
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Fair
Cons
- Under Delivered
Cole W.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
LiveChat an Easy to Use Chat Program.
Likeliness to Recommend
What differentiates HelpDesk from other similar products?
Ease of Use. IT Support.
What is your favorite aspect of this product?
Ease of use. LiveChat is an easy-to-use LiveChat software that can easily be integrated and used by people of all backgrounds.
What do you dislike most about this product?
More advanced features are done via third parties integrations, which LiveChat could use more training and documentation on.
What recommendations would you give to someone considering this product?
Give it a shot. LiveChat's a great tool for anyone, but you won't know until you actually use it. It's not very robust, but if you are looking for an easy to use Chat software it does the job.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Efficient Service
Cons
- Vendor's Interest First
- Less Transparent
- Charges for Enhancements
