What is HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
95 Likeliness to Recommend
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Multi Channel Support
Agent Scripting
Mobile Customer Care
Agent Collaboration
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Vendor Support
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
HelpDesk Reviews
Sheina G.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Jun 2022
Very Amazing!
Likeliness to Recommend
What differentiates HelpDesk from other similar products?
Well, LiveChat HelpDesk differs from other software is that you won't wait much longer to chat with the agent to raise customers complaints. This is very detailed and will surely hit your complain. There are a lot of features that will help to solve the issue you want to resolve. The answers given to the customers are very accurate and clear.
What is your favorite aspect of this product?
My favorite aspect of this product is that they provide a lot of features to solve your concern. They will immediately solve the problem raised by customers. Very friendly to the newbie or new users.
What do you dislike most about this product?
Sometime when the internet is bad. It disconnect to the provider immediately.
What recommendations would you give to someone considering this product?
I recommend this product to everyone which having difficulty in customer relationship management. This one is perfect.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Unique Features
Niraj T.
- Role: Student Academic
- Industry: Other
- Involvement: Vendor Selection and Purchasing
Submitted Apr 2022
Proactive services
Likeliness to Recommend
What differentiates HelpDesk from other similar products?
It is customer centric company which cares about the satisfaction of the people.
What is your favorite aspect of this product?
Less time to connect to the help desk.
What do you dislike most about this product?
Following up with the representative regarding any unsolved issue to which they just report to the system but never implements it sometimes.
What recommendations would you give to someone considering this product?
For easy resolution of your problems, one must try using this product.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Mathias S.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2022
Livechat is unrivalled.
Likeliness to Recommend
What differentiates HelpDesk from other similar products?
Livechats integration abilities is unrivalled by any other helpdesk platform. Despite being a fantastic platform by default, we have successfully created new use-cases by simply integrating with third party business software solutions.
What is your favorite aspect of this product?
Livechat provides a multi-channel approach to customer engagement. We are not just communicating with customers on the website, but we are successfully initiating conversations on our social media pages and even on third party messenger platforms like WhatsApp.
What do you dislike most about this product?
There is nothing I dislike about Livechat or my experience with it. It is always a perfect ten.
What recommendations would you give to someone considering this product?
When it comes to customer engagement through an helpdesk software , Livechat is unrivalled.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
