What is HelpDesk?
HelpDesk is a solution designed to simplify how your team handles customer communication. Personalized and precise messages will upgrade your customer experience. HelpDesk gives you the tools you need to manage your communication in one app.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
95 Likeliness to Recommend
98 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HelpDesk?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Multi Channel Support
Agent Scripting
Mobile Customer Care
Agent Collaboration
Intelligent Search
Customer Community Management
Customer Service Workflow Management
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Vendor Capability Ratings
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Vendor Support
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Ease of Implementation
Ease of IT Administration
HelpDesk Reviews
Harris O.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2022
Powerful Live Chat Direction.
Likeliness to Recommend
What differentiates HelpDesk from other similar products?
LiveChat services most of the online problems through solid communications.
What is your favorite aspect of this product?
LiveChat evaluates every discussion that a firm raises.
What do you dislike most about this product?
LiveChat has the organization of every business proceedings.
What recommendations would you give to someone considering this product?
LiveChat is more ideal in making the direct customer chat efficient.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Yige S.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2022
Complete customer engagement platform.
Likeliness to Recommend
What differentiates HelpDesk from other similar products?
Livechat embeds with our most preferred social media channels. The benefit of this for my team , is that our customers can initiate chat communication with us across Facebook, Instagram , Twitter and on the messenger platforms - Whatsapp and Telegram.
What is your favorite aspect of this product?
Getting to chat with customers across a variety of devices ( desktop and mobile phone ) endears me more to Livechat. Like to think this is because cross-platform access to Livechat makes engaging customers possible anywhere i find myself.
What do you dislike most about this product?
Exclusively used to engage with customers across multiple chat channels and social media platforms, there isn't a part of Livechat right now, that i can claim to dislike.
What recommendations would you give to someone considering this product?
Livechat is a complete software , which i think has expanded how quickly potential sales prospects and customers can reach my team, for customer service engagement.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Sophie D.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
A flawless choice, as far as I am concerned.
Likeliness to Recommend
What differentiates HelpDesk from other similar products?
The level of automation that Livechat brings into our engagement with customers is simply unprecedented, from my professional experience. Livechats automation has brought inter-connectivity between Livechat and key software tools used regularly within my department and company as a whole. The above has led to more sales conversion and helped my department to build long term relationships with customers.
What is your favorite aspect of this product?
Livechat integrates with every other platform we use for engagement with customers, like our social media handles , and successfully integrates everything into a single box , making correspondence with customers a lot coordinated and efficient.
What do you dislike most about this product?
I make bold to say that Livechat is a flawless helpdesk solution , as far as organizing our chat-styled engagements with customers is concerned.
What recommendations would you give to someone considering this product?
For a streamlined customer engagement platforms, across key messaging platforms , Livechat is the tool to go for.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
