What is GetFeedback?
Collect in-the-moment feedback across all channels, including email, SMS, website, and mobile apps. Empower customers to provide real-time, contextual feedback throughout the customer journey. Quickly spot trends, analyze sentiment, and understand key drivers that are impacting your business, then easily share those insights with your teams. Close the loop on critical feedback as it happens in order to create ‘wow’ moments that drive customer satisfaction and loyalty.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
92 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GetFeedback?
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Data Visualization
Questionnaire Design/Survey Builder
Sentiment Analytics
Text Analytics
API Framework
Dashboards, Analytics and Reporting
Alerts
Multi-Channel Data Collection
Vendor Capability Ratings
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Ease of Implementation
Vendor Support
Business Value Created
Usability and Intuitiveness
GetFeedback Reviews
Alexandre R.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Aug 2023
So easy to assemble a survey within minutes
Likeliness to Recommend
What differentiates GetFeedback from other similar products?
Fantastic looking surveys and the integration was fine at pushing survey response data to objects of our choosing.
What is your favorite aspect of this product?
It gathers quick feedback in a user-friendly and mobile responsive format.
What do you dislike most about this product?
No way to notify the administrator of the records’s failure to sync.
What recommendations would you give to someone considering this product?
Well-suited for just about any other purpose where you need to collect data or even content.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gicini E.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
Great Product. Easy to deploy and use.
Likeliness to Recommend
What differentiates GetFeedback from other similar products?
The API is great The visualization tool is appealing and satisfying
What is your favorite aspect of this product?
The multi-channel way of data collecting makes work easy
What do you dislike most about this product?
The customer support should be more proactive. Sometimes they delay in responding to issues.
What recommendations would you give to someone considering this product?
This software has a huge ROI. You get to understand what really drives your business and make insightful decisions. I highly recommend it!!
Pros
- Reliable
- Enables Productivity
- Altruistic
- Acts with Integrity
Tyra C.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2022
Powerful Platform for Customer Enhancement
Likeliness to Recommend
What differentiates GetFeedback from other similar products?
GetFeedback delivers all the information that customers have, through proper surveys.
What is your favorite aspect of this product?
GetFeedback provides accurate information access from the customers insights.
What do you dislike most about this product?
GetFeedback has generated the reports from customers, which validates the market insights.
What recommendations would you give to someone considering this product?
GetFeedback is the productive avenue that suits customers demands.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service