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Momentive

GetFeedback

7.7 / 10
Category
GetFeedback
7.7 / 10

What is GetFeedback?

Collect in-the-moment feedback across all channels, including email, SMS, website, and mobile apps. Empower customers to provide real-time, contextual feedback throughout the customer journey. Quickly spot trends, analyze sentiment, and understand key drivers that are impacting your business, then easily share those insights with your teams. Close the loop on critical feedback as it happens in order to create ‘wow’ moments that drive customer satisfaction and loyalty.

Company Details


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Awards & Recognition

GetFeedback won the following awards in the Voice of the Customer category

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GetFeedback Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetFeedback.

89 Likeliness to Recommend

92 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetFeedback?

0% Negative
16% Neutral
84% Positive

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Acts with Integrity

Feature Ratings

Average 86

Data Visualization

95

Questionnaire Design/Survey Builder

92

Sentiment Analytics

90

Text Analytics

89

API Framework

88

Dashboards, Analytics and Reporting

85

Alerts

81

Multi-Channel Data Collection

79

Vendor Capability Ratings

Average 87

Ease of Customization

100

Availability and Quality of Training

92

Ease of IT Administration

92

Ease of Data Integration

91

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Quality of Features

84

Ease of Implementation

83

Vendor Support

76

Business Value Created

68

Usability and Intuitiveness

68

GetFeedback Reviews

Alexandre R.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

So easy to assemble a survey within minutes

Likeliness to Recommend

10 / 10

What differentiates GetFeedback from other similar products?

Fantastic looking surveys and the integration was fine at pushing survey response data to objects of our choosing.

What is your favorite aspect of this product?

It gathers quick feedback in a user-friendly and mobile responsive format.

What do you dislike most about this product?

No way to notify the administrator of the records’s failure to sync.

What recommendations would you give to someone considering this product?

Well-suited for just about any other purpose where you need to collect data or even content.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gicini E.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great Product. Easy to deploy and use.

Likeliness to Recommend

10 / 10

What differentiates GetFeedback from other similar products?

The API is great The visualization tool is appealing and satisfying

What is your favorite aspect of this product?

The multi-channel way of data collecting makes work easy

What do you dislike most about this product?

The customer support should be more proactive. Sometimes they delay in responding to issues.

What recommendations would you give to someone considering this product?

This software has a huge ROI. You get to understand what really drives your business and make insightful decisions. I highly recommend it!!

Pros

  • Reliable
  • Enables Productivity
  • Altruistic
  • Acts with Integrity

Tyra C.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Powerful Platform for Customer Enhancement

Likeliness to Recommend

10 / 10

What differentiates GetFeedback from other similar products?

GetFeedback delivers all the information that customers have, through proper surveys.

What is your favorite aspect of this product?

GetFeedback provides accurate information access from the customers insights.

What do you dislike most about this product?

GetFeedback has generated the reports from customers, which validates the market insights.

What recommendations would you give to someone considering this product?

GetFeedback is the productive avenue that suits customers demands.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

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