What is Epicor Prophet 21?
With a half-century of distribution experience, Epicor Prophet 21 helps distributors grow with cloud or on-premises ERP systems that keep them healthy and thriving in today’s highly competitive marketplace.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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75 Likeliness to Recommend
2
Since last award
91 Plan to Renew
2
Since last award
67 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+68 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Epicor Prophet 21?
Pros
- Reliable
- Performance Enhancing
- Unique Features
- Respectful
Cons
- Vendor's Interest First
- Less Generous
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Location Management
Invoice Management
Receiving and Put-Away
Pick, Pack & Load
Inventory Management
Purchasing
Shipping Management
Returns Management
Labour Management
Forecasting and Planning
Analytics and Reporting
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Epicor Prophet 21 Reviews
BEN G.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2021
great customization without sacrificing usability
Likeliness to Recommend
What differentiates Epicor Prophet 21 from other similar products?
I have used both SAP and other Epicor ERP software-P21 is surprisingly intuitive, and does not require the end user to have knowledge of a wide variety of prompts. It can be easily accessed and used by everyone from our warehouse team to management, and enables all moving parts of our process to have a visibility that we would not have with other software.
What is your favorite aspect of this product?
Our version of P21 is tailor made to our needs-enabling us to access and update information for the supply chain process with little to no effort on our part.
What do you dislike most about this product?
Its greatest strength is also its greatest weakness (and frankly probably more of an end-user created issue). There are often many different ways to accomplish the same process, often creating redundancies in modules we have.
What recommendations would you give to someone considering this product?
If implemented correctly, P21 is a great software for when you have a number of employees who are not as familiar with ERP systems.
Pros
- Helps Innovate
- Continually Improving Product
- Respectful
- Appreciates Incumbent Status
Sarolta K.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2021
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service