Epic Customer Reviews 2025 | Electronic Medical Records

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Epic

Composite Score

7.8 /10

CX Score

8.0 /10

205 Reviews Write a Review

What is Epic?

The award-winning Epic EMR is known for being fast and physician-friendly. Integrated access and revenue systems simplify administration.

Company Details

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Epic Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Epic.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Epic?

5% Negative

7% Neutral

88% Positive

Pros

Security Protects
Respectful
Reliable
Fair

Cons

Under Delivered

Feature Ratings

Average 79

Medical Management

Evaluation and Management Coding

Patient Portal

Clinical Flow

Meaningful Use Certification

Cloud Hosting

Medical Charting

Compliance Tracking

Appointment Management

Lab Integration

E-Prescribing

Vendor Capability Ratings

Average 77

Breadth of Features

Quality of Features

Business Value Created

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization

Also Featured in...

Electronic Medical Records - Outpatient

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Epic Reviews

Reihaneh M.

Role: Public Sector
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Efficient and easy to navigate

Likeliness to Recommend

10 /10

What differentiates Epic from other similar products?

very efficient and easy navigation

What is your favorite aspect of this product?

Having multiple ways of finding information

What do you dislike most about this product?

Too many clicks sometimes

What recommendations would you give to someone considering this product?

Try to play around with features so you can easily navigate through the tabs

Pros

Security Protects
Helps Innovate
Continually Improving Product
Trustworthy

Sabrina S.

Role: Industry Specific Role
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Very sufficient

Likeliness to Recommend

10 /10

What differentiates Epic from other similar products?

Epic is a high functional system that allows you to complete multiple task

What is your favorite aspect of this product?

Being able to send patient messages directly

What do you dislike most about this product?

Having to change the password all the time

What recommendations would you give to someone considering this product?

To ensure that they log out

Pros

Enables Productivity
Unique Features
Acts with Integrity
Over Delivered

Rishabh S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2025

Comprehensive EMR with Robust Features but a Steep

Likeliness to Recommend

9 /10

What differentiates Epic from other similar products?

Epic stands out for its extensive interoperability and ability to connect across healthcare systems. Its MyChart patient portal provides excellent patient engagement, while its breadth of modules covers nearly every aspect of hospital operations. Unlike many competitors, Epic offers a single, unified platform rather than fragmented solutions.

What is your favorite aspect of this product?

My favorite aspect of Epic is the comprehensive patient record system. It allows providers to access a complete history, lab results, imaging, and medications in one place, which significantly improves clinical decision-making and care coordination.

What do you dislike most about this product?

The biggest drawback of Epic is its complexity and steep learning curve. While it is powerful, navigating through multiple menus can feel overwhelming, especially for new users. System customization often requires significant support, and performance can sometimes feel slow on older hardware.

What recommendations would you give to someone considering this product?

Epic is best suited for large healthcare organizations that need a comprehensive, integrated solution. Be prepared to invest in thorough training and ongoing support for staff to maximize its potential. If your organization values interoperability, patient engagement, and long-term scalability, Epic is an excellent choice, but plan carefully for the implementation phase.

Pros

Performance Enhancing
Security Protects
Helps Innovate
Continually Improving Product

Latest Research

Epic

What is Epic?

Company Details

Need Assistance?

Epic Ratings

84 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Epic?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Medical Management Ability to manage referrals, track bed days, and network real-time recommendations for finding appropriate providers for inpatient services.

Evaluation and Management Coding A process that supports medical billing in the United States and is used to obtain reimbursement from Medicare and Medicated programs.

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Clinical Flow Tools that monitor and track a series of tasks related to diagnosis, treatment and patient care.

Meaningful Use Certification Applies to vendors in the United States that is used to define how clinical and patient data can be exchanged between insurers and providers.

Cloud Hosting Cloud hosting uses computing resources from a host. It is an Infrastructure as a Service (IaaS) delivery model that provides a suite of remote/virtual services.

Medical Charting Ability for physicians and nurses to maintain patient charts related to vital signs, prescribed medications, patient demographic, patient histories, etc.

Compliance Tracking A tool that creates tasks that allow users to monitor and audit regulatory compliance within a healthcare setting.

Appointment Management Includes appointment reminders, requests, and scheduling.

Lab Integration Ability to provide access to research on lab results, electronic monitoring and analysis of lab results, and alignment between charting notes and laboratories.

E-Prescribing Ability to send prescriptions electronically, automate notifications to pharmacies and patients, and track patients' medication history.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Electronic Medical Records - Outpatient

Epic Reviews

Reihaneh M.

Efficient and easy to navigate

Likeliness to Recommend

Pros

Sabrina S.

Very sufficient

Likeliness to Recommend

Pros

Rishabh S.

Comprehensive EMR with Robust Features but a Steep

Likeliness to Recommend

Pros

Title

Feature Ratings

Medical Management

Evaluation and Management Coding

Patient Portal

Clinical Flow

Meaningful Use Certification

Cloud Hosting

Medical Charting

Compliance Tracking

Appointment Management

Lab Integration

E-Prescribing

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Customization