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Microsoft Corporation

Dynamics 365 Field Service

Composite Score

6.8 /10

CX Score

7.1 /10

27 Reviews Write a Review

What is Dynamics 365 Field Service?

Dynamics 365 for Field Service is Microsoft's answer to Field Service Management software. Dynamics 365 Field Service software dispatches the right resource to the right place at the right time. Transform your service operations, deliver exceptional service, and improve customer experiences.

Company Details

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Dynamics 365 Field Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Field Service.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

90 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Field Service?

4% Negative

6% Neutral

90% Positive

Pros

Unique Features
Respectful
Fair
Enables Productivity

Cons

Under Delivered

Feature Ratings

Average 70

Field Service Workflow Management

Application Integration

Online Booking

Billing and Invoice Management

Quotes and Estimates

Dispatch Management

Field Service Knowledge Management

Service Scheduling

Field Sales Enablement

GPS Tracking

Mobile App

Vendor Capability Ratings

Average 73

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of Data Integration

Dynamics 365 Field Service Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Fantastic, doesn't disappoint!

Likeliness to Recommend

9 /10

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Alyssa E.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

Easy to use but poor customer service

Likeliness to Recommend

7 /10

What differentiates Dynamics 365 Field Service from other similar products?

I don’t think it’s differentiated

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Customer service

What recommendations would you give to someone considering this product?

I wouldn’t

Pros

Continually Improving Product
Helps Innovate
Reliable
Performance Enhancing

Cons

Less Inspiring
Under Delivered
Less Transparent

Role: Human Resources
Industry: Manufacturing
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Very easy to use. Good customer service

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Dynamics 365 Field Service

What is Dynamics 365 Field Service?

Company Details

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Awards & Recognition

Dynamics 365 Field Service Ratings

78 Likeliness to Recommend

90 Plan to Renew

1 Since last award

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Dynamics 365 Field Service?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

GPS Tracking Includes geo-fencing, real-time alerts, fleet tracking, Google maps, and mobile integration.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Dynamics 365 Field Service Reviews

Fantastic, doesn't disappoint!

Likeliness to Recommend

Pros

Alyssa E.

Easy to use but poor customer service

Likeliness to Recommend

Pros

Cons

Very easy to use. Good customer service

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Field Service Workflow Management

Application Integration

Online Booking

Billing and Invoice Management

Quotes and Estimates

Dispatch Management

Field Service Knowledge Management

Service Scheduling

Field Sales Enablement

GPS Tracking

Mobile App

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Vendor Support

Ease of IT Administration

Breadth of Features

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of Data Integration