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Constant Contact, Inc.

Constant Contact

Composite Score

8.6 /10

CX Score

8.7 /10

129 Reviews Write a Review

What is Constant Contact?

Constant Contact is a digital marketing platform that makes email marketing easy. With Constant Contact, you can create effective email marketing and other online marketing campaigns to meet your business goals. From email to social marketing, time-saving automations to standout customer support, we help your business grab the attention — and revenue — it deserves.

Company Details

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Awards & Recognition

Constant Contact won the following awards in the Email Marketing category

Filter By

2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

0 Top Rated Features

2024

6 Top Rated Capabilities

5 Top Rated Features

2023

3 Top Rated Capabilities

4 Top Rated Features

2022

Constant Contact Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Constant Contact.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

91 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Constant Contact?

6% Negative

5% Neutral

89% Positive

Pros

Security Protects
Reliable
Respectful
Acts with Integrity

Feature Ratings

Average 85

Email Delivery

Auto-Responders

SPAM Compliance

Email Templates

Campaign Management

Surveys and Polling

Basic Reporting and Analytics

Segmentation

Contact Database

Sales Intelligence & Conversion Rates

Dynamic Content

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of Customization

Breadth of Features

Availability and Quality of Training

Vendor Support

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Constant Contact Reviews

Paul O.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Effective for Email Marketing

Likeliness to Recommend

8 /10

What differentiates Constant Contact from other similar products?

Ease of Use Unlike many competitors, Constant Contact offers live phone support, which is a major advantage for users who need hands-on assistance.

What is your favorite aspect of this product?

One of the best i think is the aspects of Constant Contact having strong customer support and ease to use Additionally, the live phone support sets it apart from many competitors like Mailchimp, which rely mostly on chat or email support.

What do you dislike most about this product?

The biggest drawback of Constant Contact is its limited advanced automation features compared to competitors like HubSpot, Klaviyo, or ActiveCampaign.

What recommendations would you give to someone considering this product?

Great for Beginners & Small Businesses Best for Email-Focused Campaigns

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Jake s.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Constant Contact offers unique features like event management tools, social campaigns, and AI-powered email and social media post generation

What is your favorite aspect of this product?

Constant Contact has consistently performed well in deliverability tests, ensuring your emails reach their intended recipients

What recommendations would you give to someone considering this product?

Multichannel Marketing that allows you to create Google, Facebook, and Instagram ads.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Efficient Service

Ayot A.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Constant Contact from other similar products?

Constant Contact keeps track of my audience and helps me categorize them for different types of emails.

What is your favorite aspect of this product?

Automations keep a personal touch while removing manual tasks from your to-do list. Welcome, re-engage, and follow up with the people who matter to you.

What recommendations would you give to someone considering this product?

I've had a very positive experience. The help desk was able to respond to some of my questions pretty quickly, I like the functionality and my emails look good.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Constant Contact

What is Constant Contact?

Company Details

Need Assistance?

Awards & Recognition

Constant Contact Ratings

87 Likeliness to Recommend

91 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Constant Contact?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Surveys and Polling Ability to survey customers and gather feedback.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Sales Intelligence & Conversion Rates The ability to track conversion rates and ROI from email campaigns.

Dynamic Content The ability to create dynamic content changes automatically within emails that are based on the end user parameters and the goals of the marketing initiative.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

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Marketing Automation - B2C

Marketing Automation - B2B

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Constant Contact Reviews

Paul O.

Effective for Email Marketing

Likeliness to Recommend

Pros

Jake s.

Fantastic product

Likeliness to Recommend

Pros

Ayot A.

Fantastic product

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Email Delivery

Auto-Responders

SPAM Compliance

Email Templates

Campaign Management

Surveys and Polling

Basic Reporting and Analytics

Segmentation

Contact Database

Sales Intelligence & Conversion Rates

Dynamic Content

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of Customization

Breadth of Features

Availability and Quality of Training

Vendor Support