ClickSend Customer Reviews 2025 | SMS Marketing

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ClickSend

Composite Score

7.6 /10

CX Score

8.0 /10

11 Reviews Write a Review

What is ClickSend?

ClickSend is a global cloud-based service that lets you send and receive SMS, Email, Voice, Fax and Letters worldwide. Communicate with customers and staff on SMS, Voice, Email, Rich Media and much more from single to scale by dashboard or API.

Company Details

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ClickSend Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ClickSend?

11% Negative

0% Neutral

89% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 81

Text Messaging

Communication Archive

Scheduled Messaging

Loyalty Promotions Management

Opt-in

Social Media Marketing Management

Mobile Payments

Marketing Analytics

Application Integration

Surveys Feedback

Mobile Marketing Management

Vendor Capability Ratings

Average 79

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

ClickSend Reviews

Shams A.

Role: Sales Marketing
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2024

Fab product, helps you communicate well with users

Likeliness to Recommend

7 /10

What differentiates ClickSend from other similar products?

ClickSend differentiates by letting me connect with my audience across multiple channels (social and communication both). It also integrates with Zapier & Salesforce as well.

What is your favorite aspect of this product?

What I love most about ClickSend is how it solves the convenience of digital messaging, It’s such a unique way to stand out and make our communication feel more thoughtful and memorable.

What do you dislike most about this product?

I love it, I don't feel there is any downside of this product.

What recommendations would you give to someone considering this product?

If someone is considering ClickSend, they should start by identifying their communication needs and testing the platform with their free trial. Explore integrations with your existing tools and check if this would work for you or else look for other options.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Devashish K.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

First-class service Extraordinary tool

Likeliness to Recommend

10 /10

What differentiates ClickSend from other similar products?

Comprehensive Reporting and Analytics Multichannel Communication

What is your favorite aspect of this product?

integrates with many apps communication across multiple countries send SMS, emails, faxes, and even postcards

What do you dislike most about this product?

nothing as such found

What recommendations would you give to someone considering this product?

integrates with many apps communication across multiple countries send SMS, emails, faxes, and even postcards

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Santosh S.

Role: Operations
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Awesome product

Likeliness to Recommend

10 /10

What differentiates ClickSend from other similar products?

The variety of features

What is your favorite aspect of this product?

The ease of sending messages to customer

What do you dislike most about this product?

The time taken to perform a campaign

What recommendations would you give to someone considering this product?

Should go ahead

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Latest Research

ClickSend

What is ClickSend?

Company Details

Need Assistance?

ClickSend Ratings

87 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love ClickSend?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Text Messaging The capability to send messages by SMS in addition to email.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Opt-in Provides an opt-in option for potential subscribers.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

ClickSend Reviews

Shams A.

Fab product, helps you communicate well with users

Likeliness to Recommend

Pros

Devashish K.

First-class service Extraordinary tool

Likeliness to Recommend

Pros

Santosh S.

Awesome product

Likeliness to Recommend

Pros

Title

Feature Ratings

Text Messaging

Communication Archive

Scheduled Messaging

Loyalty Promotions Management

Opt-in

Social Media Marketing Management

Mobile Payments

Marketing Analytics

Application Integration

Surveys Feedback

Mobile Marketing Management

Vendor Capability Ratings

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Vendor Support

Breadth of Features

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement