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Cisco Jabber Logo
Cisco Jabber Logo
Cisco Systems

Cisco Jabber

Composite Score
8.0 /10
CX Score
8.4 /10
Category
Cisco Jabber
8.0 /10

What is Cisco Jabber?

Mobility doesn’t have to limit productivity. Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence. Find the right people, see whether and how they’re available, and collaborate more effectively.

Company Details


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Cisco Jabber Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Jabber.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Jabber?

8% Negative
1% Neutral
91% Positive

Pros

  • Trustworthy
  • Effective Service
  • Fair
  • Efficient Service

Feature Ratings

Average 82

Video Conferencing

87

Audio Controls

85

Audio Conferencing VoIP

85

Instant Messaging

84

File Transfer

83

Facilitator Functions

82

Audio Conferencing Call in Bridge

82

Virtual Whiteboard

80

Screen Share

80

Keyboard Mouse Control

74

Application Share

70

Vendor Capability Ratings

Average 79

Business Value Created

86

Ease of IT Administration

80

Ease of Implementation

80

Ease of Data Integration

80

Breadth of Features

79

Quality of Features

79

Usability and Intuitiveness

78

Product Strategy and Rate of Improvement

78

Vendor Support

78

Availability and Quality of Training

75

Ease of Customization

74

Cisco Jabber Reviews

Madeline R.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A reliable communication tool

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

We have been using Cisco Jabber as a way of online communication way before pandemic. It has been our longest online communication tool so far. The best feature I like about Cisco is that you can easily access it on almost any device. You can take advantage of the screen-sharing feature, making audio and video calls and especially chatting is very easy and reliable.

What is your favorite aspect of this product?

I work in a design company and we used to have online meetings now and then with clients. We could easily make high quality video as well audio calls alongside projects presentations and training sessions. The best thing is that it can easily integrate with Cisco products as well as Microsoft.

What do you dislike most about this product?

Well, what I personally don't like in Cisco Jabber is that some of the features might be outdated and need an update. For example, you can’t take a screenshot. You will see updates from them very often and they surely are long!

What recommendations would you give to someone considering this product?

Cisco Jabber is one of the reliable communication platforms I have come across. The security is also pretty good. They need to work on some updates but it is suitable for big firms and it will accommodate you with clients and offices globally and easily.

Pros

  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Susan D.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Helps you collaborate anywhere through any device

Likeliness to Recommend

9 /10

What differentiates Cisco Jabber from other similar products?

It is completely viable with all cisco frameworks, and you can utilize it inside Cisco Call Manager and other Cisco items. Our workers get calls through Jabber, and they use it for particularly video calls. Jabber Video utility is used by our employees and clients. It is viable with Microsoft Outlook, and its quality is reliable for sharing with other people. Likewise, you can make your client's directory. One drawback is integration lagging which causes all connection processes to slow down.

What is your favorite aspect of this product?

Enable representatives to cooperate productively from any place by uniting together, texting (IM), sound, video and web calling and meetings, and visual voice mail from any of your work devices. Cisco conveys purpose-based systems administration across the branch, WAN, and cloud. Cisco provides end-to-end security, with mechanization, and examination with grant-winning administrations and backing.

What do you dislike most about this product?

Elements like dynamic index might be complicated. Assuming there is one more IM in your organization, lagging might develop across channels. The theme is very rigid with not many customization options available. Video gathering among jabber and other seller item needs costly center gadgets and complex integrations. To have full joining with AD, it needs to compose an excessive number of XML codes, with no template option available for integration.

What recommendations would you give to someone considering this product?

The search option that is not available is massaging due to which some important chats are misplaced. The file-sharing option is also very poor with a lot of formats are not supported by the system. Jabber frequently resets and stalls out, which makes it a piece slacking during the utilization and need to delay until it gets reset to utilize the application, which for the most part takes critical time

Pros

  • Efficient Service
  • Caring
  • Fair
  • Over Delivered

Eric S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Business communication tool that is safe

Likeliness to Recommend

8 /10

What differentiates Cisco Jabber from other similar products?

While we were recording genuine Cisco IP equipment, we needed a virtual appliance at pandemic conditions. While using Cisco Jabber, we can keep producing voice messages of our personnel's phones using a range less recording strategy.

What is your favorite aspect of this product?

Cisco Jabber interactions are private, giving it an effective tool for cooperation. The company's simple and easy-to-use structure makes it easy for newcomers to learn and needs little time towards becoming accustomed with the software for seamless talks. Perhaps one of the most effective options is to redirect Jabber calls to a personal cell phone number.

What do you dislike most about this product?

Jabber regularly updates and gets stuck, leading it to slow and then having to wait for that to be updated prior using the application, which takes ages. The Jabber sign on the computer is persistent, and it periodically interacts with our activities on the screen, resulting in delay.

What recommendations would you give to someone considering this product?

Cisco Jabber is one of Cisco's high-quality services. It is simple to incorporate into a company environment, and Cisco's support team has been well-educated and effective of giving essential help.

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Respectful
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