Chorus.ai

What differentiates Chorus.ai from other similar products?

Chorus is part of the Zoominfo family, so its great to just have to manage contracts with a single vendor. Their integration with Zoominfo and Salesforce is awesome. We can easily see recordings related to Salesforce Accounts either with SFDC or Zoominfo. The UI is just slick.

What is your favorite aspect of this product?

It's simple to use and intuitive. Its setup such that if an internal user has a meeting scheduled with an external user, Chorus will auto-join that meeting, record the call, and relate that recording to the Salesforce Account. If you login to Chorus, the platform UI is slick and easy to navigate. Very easy to use as an individual contributor, or a manager giving coaching queues.

What do you dislike most about this product?

Sometimes Chorus doesn't auto-join a meeting. The reason why is usually justified (i.e. last minute changes to the meeting invite, therefore Chorus didn't have enough time to sync). You can always force Chorus to join by copy/pasting the meeting URL into a special Chorus page.

What recommendations would you give to someone considering this product?

Try before you buy, its a great tool, overall very happy with it.

What differentiates Chorus.ai from other similar products?

Its way of analysis and deep inside info about the calls is amazing. It is a game changer in its field. Being a customer manager, I can focus on the debate with the clients without having a gap for nothing. It has polished my feedback noting much better now.

What is your favorite aspect of this product?

It is a great teaching tool, especially for new appointments in my company. It supports them to review how to conduct calls to the clients before putting them in front of the clients directly. It makes them able to observe the potential roadblocks that may bring confusion for them during a client’s calls. It trains them to understand how to handle these hurdles during calls.

What do you dislike most about this product?

I have not noticed anything as a dislike in Chorus.ai I didn’t practice anything like this tool in the past and glad to say it is serving me the best. Its ability to track and save recordings is so helpful which even serve me in the future. The Customers Outcomes Practice improvement has risen steeply as consequence.

What recommendations would you give to someone considering this product?

It is well-suited for sales marketing and outside dialogues with customers and prospects. It is also very helpful in noticing body language and verbal. It analyzes customer feedback also when a dealer is going to offer a product and needs to make the opinions clear about it.

What differentiates Chorus.ai from other similar products?

The biggest selling point with Chorus vs their competitors is they are owned by Zoominfo. If you're already using Zoominfo, Chorus integrates seamlessly with the core Zoominfo products. Much easier to manage 1 vendor contract for Operations teams as well. I'm a fan of the Chorus UI as well, very easy to understand when viewing recording in Salesforce.

What is your favorite aspect of this product?

The AI is great, highlights key points that end users tend to go back and refer to. The coaching is also nice. AEs can select a recording and request anyone to review snippets and make comments. Very easy to collaborate. I love that it tracks how long each person speaks-- very easy to see when an AE is speaking 70% of the time vs listening.

What do you dislike most about this product?

Atleast a couple times a month an end user will let me know Chorus never recorded the call. Support says the call was ended therefore Chorus dropped, but the end user says they never ended the call. So Chorus can randomly drop at times. Keep and eye out for that, because you'll beed to force Chorus to rejoin the meeting.

What recommendations would you give to someone considering this product?

try before you buy!