
What is Chorus by ZoomInfo?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
90 Plan to Renew
5
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus by ZoomInfo?
Pros
- Respectful
- Trustworthy
- Transparent
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Custom Scorecard Templates
Dashboards, Analytics and Reporting
Application Integration
Coaching Records
Gamification
Coaching Notes
AI Simulation Training
Video Practice
Collaboration
LMS Integration
Call Ingestion
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Business Value Created
Breadth of Features
Ease of Data Integration
Ease of Customization
Availability and Quality of Training
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Chorus by ZoomInfo Reviews

Lydia W.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Dec 2024
We decided to go back to basics
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
The reasonable price, the excellent call coaching and AI transcription and the benefits you can obtain as a user of both ZoomInfo and Chorus in bundling.
What is your favorite aspect of this product?
The bundling with ZoomInfo was neat! Also the interface is more simple than other similar products, which can speed up onboarding.
What do you dislike most about this product?
After engaging in asynchronous coaching for several years, we realized that it simply wasn't improving AE performance the way we had hoped in terms of conversion rate and deal size. While the high-level analytics were interesting, they because more of a distraction (talk time etc) vs just engaging in dialogue while reviewing a call recording with an AE in real time and role playing best practices 1:1. By taking a simple "watch and talk" approach, we actually saw the team's metrics improve more quickly.
What recommendations would you give to someone considering this product?
Simply reviewing calls 1:1 with my team has produced great outcomes and is absolutely worth trying before getting "fancy" with a product like this. My team found the asych coaching less helpful than discussing what they were thinking and their approach with me during our 1:1 after reviewing the recording together. They found they could understand best practices more deeply that way and incorporated skills holistically. If it ain't broke, don't fix it.
Pros
- Effective Service
- Helps Innovate
- Continually Improving Product
- Trustworthy
Cons
- Less Reliable
- Less Performance Enhancing

Ayman A.
- Role: Operations
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Aug 2024
Fantastic product
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
It's easy to use.
What is your favorite aspect of this product?
Really easy to use
What do you dislike most about this product?
Integration
What recommendations would you give to someone considering this product?
Better integration
Pros
- Respectful
- Altruistic
- Transparent
- Continually Improving Product
Cons
- Less Efficient Service
- Inhibits Innovation
- Commodity Features
Rene D.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2024
intelligent note taking app.
Likeliness to Recommend
What differentiates Chorus by ZoomInfo from other similar products?
It connects and logs my calls automatically.
What is your favorite aspect of this product?
It saves time on call reports and next steps. When I'm on the phone, I don't have to write down as many things. the choice to go back and look over the talk weeks later.
What do you dislike most about this product?
Joining meetings and pasting URLs doesn't always work.
What recommendations would you give to someone considering this product?
best for takes detailed notes & summarizes.
Pros
- Helps Innovate
- Reliable
- Effective Service
- Inspires Innovation