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Chorus by ZoomInfo Logo Award Winner Product Badge
Chorus by ZoomInfo Logo Award Winner Product Badge
ZoomInfo

Chorus by ZoomInfo

Composite Score
7.7 /10
CX Score
7.8 /10
Category
Chorus by ZoomInfo
7.7 /10

What is Chorus by ZoomInfo?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details


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Awards & Recognition

Chorus by ZoomInfo won the following awards in the Sales Coaching category

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Chorus by ZoomInfo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus by ZoomInfo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

5
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus by ZoomInfo?

4% Negative
7% Neutral
89% Positive

Pros

  • Respectful
  • Trustworthy
  • Transparent
  • Altruistic

Feature Ratings

Average 80

Custom Scorecard Templates

84

Dashboards, Analytics and Reporting

82

Application Integration

82

Coaching Records

82

Gamification

80

Coaching Notes

79

AI Simulation Training

76

Video Practice

75

Collaboration

75

LMS Integration

74

Call Ingestion

73

Vendor Capability Ratings

Average 79

Ease of IT Administration

84

Quality of Features

83

Ease of Implementation

80

Usability and Intuitiveness

80

Product Strategy and Rate of Improvement

79

Vendor Support

79

Business Value Created

79

Breadth of Features

79

Ease of Data Integration

78

Ease of Customization

76

Availability and Quality of Training

74

Chorus by ZoomInfo Reviews

Lydia W.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

We decided to go back to basics

Likeliness to Recommend

6 /10

What differentiates Chorus by ZoomInfo from other similar products?

The reasonable price, the excellent call coaching and AI transcription and the benefits you can obtain as a user of both ZoomInfo and Chorus in bundling.

What is your favorite aspect of this product?

The bundling with ZoomInfo was neat! Also the interface is more simple than other similar products, which can speed up onboarding.

What do you dislike most about this product?

After engaging in asynchronous coaching for several years, we realized that it simply wasn't improving AE performance the way we had hoped in terms of conversion rate and deal size. While the high-level analytics were interesting, they because more of a distraction (talk time etc) vs just engaging in dialogue while reviewing a call recording with an AE in real time and role playing best practices 1:1. By taking a simple "watch and talk" approach, we actually saw the team's metrics improve more quickly.

What recommendations would you give to someone considering this product?

Simply reviewing calls 1:1 with my team has produced great outcomes and is absolutely worth trying before getting "fancy" with a product like this. My team found the asych coaching less helpful than discussing what they were thinking and their approach with me during our 1:1 after reviewing the recording together. They found they could understand best practices more deeply that way and incorporated skills holistically. If it ain't broke, don't fix it.

Pros

  • Effective Service
  • Helps Innovate
  • Continually Improving Product
  • Trustworthy

Cons

  • Less Reliable
  • Less Performance Enhancing

Ayman A.

  • Role: Operations
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic product

Likeliness to Recommend

4 /10

What differentiates Chorus by ZoomInfo from other similar products?

It's easy to use.

What is your favorite aspect of this product?

Really easy to use

What do you dislike most about this product?

Integration

What recommendations would you give to someone considering this product?

Better integration

Pros

  • Respectful
  • Altruistic
  • Transparent
  • Continually Improving Product

Cons

  • Less Efficient Service
  • Inhibits Innovation
  • Commodity Features

Rene D.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

intelligent note taking app.

Likeliness to Recommend

9 /10

What differentiates Chorus by ZoomInfo from other similar products?

It connects and logs my calls automatically.

What is your favorite aspect of this product?

It saves time on call reports and next steps. When I'm on the phone, I don't have to write down as many things. the choice to go back and look over the talk weeks later.

What do you dislike most about this product?

Joining meetings and pasting URLs doesn't always work.

What recommendations would you give to someone considering this product?

best for takes detailed notes & summarizes.

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Inspires Innovation

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