What is ChatGPT?
ChatGPT is a free-to-use AI system. It is used for engaging conversations, gaining insights, automating tasks, and witnessing the future of AI, all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ChatGPT?
Pros
- Enables Productivity
- Reliable
- Performance Enhancing
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Artificial Intelligence and Natural Language Processing
Grammar and Spellcheck
Topic Generator
Article Summarizer
Style and Tone Suggestions
Multi-Language Support
Text Personalization
Long Form Content Generation
Customization
Templates
Integration
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
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ChatGPT Reviews
Sayan D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2025
Powerful and Easy-to-Use AI Tool
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT is easy to use. It works fast and answers many topics. It can write, explain, and help with code. It remembers context in a chat. It feels more helpful and natural than other AI tools.
What is your favorite aspect of this product?
My favorite aspect of ChatGPT is how easy and fast it is to use. It can help with many tasks like writing, coding, and learning. The answers are usually clear and helpful. I also like that it can explain things step by step and adapt to different questions.
What do you dislike most about this product?
Sometimes ChatGPT gives answers that are not fully correct. It can be a bit slow with long responses. It also cannot access live information or the latest events.
What recommendations would you give to someone considering this product?
I would recommend ChatGPT to anyone who needs help with writing, learning, or coding. It is easy to use and saves time. Just double-check important information for accuracy.
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Reliable
- Role: Vendor Management
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Nov 2025
Great tool to have in your bag, helps me everyday!
Likeliness to Recommend
Pros
- Inspires Innovation
- Saves Time
- Respectful
- Generous Negotitation
Cons
- Less Transparent
- Charges for Enhancements
- Less Friendly Negotiation
Sourav K.
- Role: Information Technology
- Industry: Energy
- Involvement: Business Leader or Manager
Submitted Nov 2025
n Intelligent, Reliable, and Constantly Improving
Likeliness to Recommend
What differentiates ChatGPT from other similar products?
ChatGPT differentiates itself through exceptional natural language understanding, flexible use across multiple domains (coding, writing, research, and automation), and seamless integration capabilities. The continuous product updates and strong vendor reliability make it stand out from most alternatives.
What is your favorite aspect of this product?
Its ability to combine creativity, accuracy, and technical depth in a single interface. ChatGPT saves time, enhances productivity, and adapts to different use cases without complex setup or steep learning curves.
What do you dislike most about this product?
Occasional context loss during long conversations and limited access to certain advanced features without upgrading to higher-tier plans. Some integration workflows could also be simplified for non-technical users.
What recommendations would you give to someone considering this product?
Start with the free version to understand its capabilities, then upgrade to Plus or Team for professional use. Clearly define your use cases — ChatGPT excels when integrated into daily workflows for coding, writing, and analysis. Its value grows over time as you adapt it to your projects.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
