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Certinia

Certinia FM Cloud

Composite Score

7.6 /10

CX Score

7.8 /10

48 Reviews Write a Review

What is Certinia FM Cloud?

Connect your financials, billing, and revenue management to your customer and delivery data with Certinia Financial Management Cloud (Previously Certinia ERP). Ensure every financial action supports a cohesive customer journey.

Company Details

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Awards & Recognition

Certinia FM Cloud won the following awards in the Enterprise Resource Planning - Midmarket category

Filter By

3 Top Rated Capabilities

6 Top Rated Features

2025

1 Top Rated Capabilities

4 Top Rated Features

2024

0 Top Rated Capabilities

4 Top Rated Features

2023

2022 Data Quadrant Champion

2022

0 Top Rated Capabilities

4 Top Rated Features

2022

Certinia FM Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Certinia FM Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

99 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

4
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Certinia FM Cloud?

6% Negative

3% Neutral

91% Positive

Pros

Trustworthy
Respectful
Enables Productivity
Acts with Integrity

Feature Ratings

Average 84

Governance Risk and Compliance

Accounting and Financial Management

Human Capital Management

Analytics and Reporting

Customer Relationship Management

Service Management

Job and Project Management

Procurement Management

Industry Specific Capabilities

Supply Chain Management

BI and Performance Management

Vendor Capability Ratings

Average 79

Ease of Data Integration

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Business Value Created

Also Featured in...

Core Financial Management

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View Certinia FM Cloud in this category (opens in a new tab)

Certinia FM Cloud Reviews

Role: Information Technology
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Integrates with Salesforce & customizable

Likeliness to Recommend

8 /10

Pros

Saves Time
Respectful
Reliable
Enables Productivity

Cons

Vendor's Interest First
Less Generous

Callum R.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2022

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Michael D. C.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Industry standard for Salesforce Accounting

Likeliness to Recommend

7 /10

What differentiates Certinia FM Cloud from other similar products?

I believe similar products use FF as their gauge for what to provide.

What is your favorite aspect of this product?

Reporting and data integration

What do you dislike most about this product?

The most frustrating aspect are both Salesforce and Financial Force updates creating havoc in our custom setup. We have many scripts and actions that get screwed up when updates occur. This week we were unable to create Journals or edit them and our ability to send invoices was removed. Our controller's permission to post invoices was knocked out. Page layouts changed, removing action buttons we had customized to do our daily job functions. As the IT Guru, this is puzzling and infuriating, because what is supposed to be new "features" or improvements have the opposite effect on our daily business functionality.

What recommendations would you give to someone considering this product?

Be very specific when creating any customization, and document EXACTLY what you are implementing. Our instance was set up by my predecessor, who was very knowledgeable, but relied on outside experts to actually do much of the heavy customization. Then he retired, and he had ZERO notes or documentation of any kind to share.

Pros

Continually Improving Product
Trustworthy
Helps Innovate
Reliable

Cons

Less Effective Service

Latest Research

Certinia FM Cloud

What is Certinia FM Cloud?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Champion

Certinia FM Cloud Ratings

85 Likeliness to Recommend

2 Since last award

99 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

4 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Certinia FM Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Also Featured in...

Core Financial Management

Certinia FM Cloud Reviews

Integrates with Salesforce & customizable

Likeliness to Recommend

Pros

Cons

Callum R.

Likeliness to Recommend

Pros

Michael D. C.

Industry standard for Salesforce Accounting

Likeliness to Recommend

Pros

Cons

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2
Since last award

1
Since last award

4
Since last award

Feature Ratings

Governance Risk and Compliance

Accounting and Financial Management

Human Capital Management

Analytics and Reporting

Customer Relationship Management

Service Management

Job and Project Management

Procurement Management

Industry Specific Capabilities

Supply Chain Management

BI and Performance Management

Vendor Capability Ratings

Ease of Data Integration

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Vendor Support

Ease of IT Administration

Business Value Created