What is BeyondTrust Remote Support?
Bomgar Remote Support enables IT service desks and support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BeyondTrust Remote Support?
Pros
- Reliable
- Enables Productivity
- Respectful
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Support Solutions
Technician Administration
Reporting
Integration With IT Tools
Integrated Knowledge Management
Multi Device Capability
Business Application Integration
End User Self Serve
Systems Management Integration
Service Catalog
Multi-Site Functionality
Vendor Capability Ratings
Ease of IT Administration
Ease of Implementation
Business Value Created
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Quality of Features
Breadth of Features
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BeyondTrust Remote Support Reviews
Jude O.
- Role: Information Technology
- Industry: Biotechnology
- Involvement: IT Leader or Manager
Submitted Aug 2024
The ease of use of the application.
Likeliness to Recommend
What differentiates BeyondTrust Remote Support from other similar products?
I think there are other apps out there that have not been tested.
What is your favorite aspect of this product?
The ease of remote control.
What do you dislike most about this product?
There is actually nothing to dislike about the product.
What recommendations would you give to someone considering this product?
Do your research and make your decision.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Madhu Yadav M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Fantastic product!
Likeliness to Recommend
What differentiates BeyondTrust Remote Support from other similar products?
It is a feature-rich application that supports almost all the tasks involved in IT Management.
What is your favorite aspect of this product?
Jump Feature using the IP address or Host Name
What do you dislike most about this product?
It hangs during the session and has resolution adjustment issues
What recommendations would you give to someone considering this product?
Please fix the handling issues and make the software light
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rabbani S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best Remote Support Tool!
Likeliness to Recommend
What differentiates BeyondTrust Remote Support from other similar products?
BeyondTrust Remote Support also known as Bomgar is very much easy to use and can be integrated well with applications like ServiceNow, Zendesk...etc Though we had a chat support available through ServiceNow, we shifted to Bomgar's chat support option since it is seamless and well optimized for chat, screenshare and software push from it's capabilities. The above options are not available in other tools.
What is your favorite aspect of this product?
Taking remote control and pushing softwares on to user computers without any hassle, that can only be done with this software. Happy with the results so far.
What do you dislike most about this product?
When there are more than 4 sessions, the application stutters.
What recommendations would you give to someone considering this product?
Improve the smoothness of the application which can increase more productivity for everyone.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity