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BeyondTrust Remote Support Logo
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BeyondTrust Corporation

BeyondTrust Remote Support

8.0 /10
Category
BeyondTrust Remote Support
8.0 /10

What is BeyondTrust Remote Support?

Bomgar Remote Support enables IT service desks and support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security.

Company Details


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BeyondTrust Remote Support Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BeyondTrust Remote Support.

91 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BeyondTrust Remote Support?

2% Negative
0% Neutral
98% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Client Friendly Policies

Feature Ratings

Average 89

End User Support Solutions

95

Technician Administration

93

Reporting

93

Integration With IT Tools

93

Integrated Knowledge Management

92

Multi Device Capability

90

Business Application Integration

90

End User Self Serve

89

Systems Management Integration

88

Service Catalog

85

Multi-Site Functionality

84

Vendor Capability Ratings

Average 86

Ease of IT Administration

91

Ease of Implementation

91

Business Value Created

88

Ease of Data Integration

87

Ease of Customization

86

Usability and Intuitiveness

86

Product Strategy and Rate of Improvement

86

Vendor Support

85

Availability and Quality of Training

84

Quality of Features

82

Breadth of Features

80

BeyondTrust Remote Support Reviews

Jude O.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

The ease of use of the application.

Likeliness to Recommend

9 /10

What differentiates BeyondTrust Remote Support from other similar products?

I think there are other apps out there that have not been tested.

What is your favorite aspect of this product?

The ease of remote control.

What do you dislike most about this product?

There is actually nothing to dislike about the product.

What recommendations would you give to someone considering this product?

Do your research and make your decision.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Madhu Yadav M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates BeyondTrust Remote Support from other similar products?

It is a feature-rich application that supports almost all the tasks involved in IT Management.

What is your favorite aspect of this product?

Jump Feature using the IP address or Host Name

What do you dislike most about this product?

It hangs during the session and has resolution adjustment issues

What recommendations would you give to someone considering this product?

Please fix the handling issues and make the software light

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rabbani S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Best Remote Support Tool!

Likeliness to Recommend

10 /10

What differentiates BeyondTrust Remote Support from other similar products?

BeyondTrust Remote Support also known as Bomgar is very much easy to use and can be integrated well with applications like ServiceNow, Zendesk...etc Though we had a chat support available through ServiceNow, we shifted to Bomgar's chat support option since it is seamless and well optimized for chat, screenshare and software push from it's capabilities. The above options are not available in other tools.

What is your favorite aspect of this product?

Taking remote control and pushing softwares on to user computers without any hassle, that can only be done with this software. Happy with the results so far.

What do you dislike most about this product?

When there are more than 4 sessions, the application stutters.

What recommendations would you give to someone considering this product?

Improve the smoothness of the application which can increase more productivity for everyone.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
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