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BeyondTrust Remote Support Logo
BeyondTrust Remote Support Logo
BeyondTrust Corporation

BeyondTrust Remote Support

7.7 /10
BeyondTrust Remote Support
7.7 /10

What is BeyondTrust Remote Support?

Bomgar Remote Support enables IT service desks and support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security.

Company Details


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BeyondTrust Remote Support Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BeyondTrust Remote Support.

86 Likeliness to Recommend

1
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BeyondTrust Remote Support?

7% Negative
0% Neutral
93% Positive

Pros

  • Trustworthy
  • Caring
  • Respectful
  • Client Friendly Policies

Feature Ratings

Average 84

Real User Monitoring

90

Remote Control

89

Augmented Reality Remote Assistance

87

Remote Support

87

Web & Desktop Conferencing

85

Role-Based Access Controls

84

Discovery

82

Intelligence Reports

82

Attended and Unattended Remote Access

79

Audit Management

78

Vendor Capability Ratings

Average 81

Ease of Implementation

87

Ease of Data Integration

87

Ease of IT Administration

86

Quality of Features

85

Vendor Support

83

Availability and Quality of Training

81

Usability and Intuitiveness

81

Business Value Created

81

Breadth of Features

79

Ease of Customization

76

Product Strategy and Rate of Improvement

72

BeyondTrust Remote Support Reviews

Abhilash K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Good to use and Best Product

Likeliness to Recommend

9 /10

What differentiates BeyondTrust Remote Support from other similar products?

Easy to use and cost effective

What is your favorite aspect of this product?

Ease of using the product

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

Good product and cost effective

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Skylar P.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Difficult setup but very little maintenance

Likeliness to Recommend

8 /10

What differentiates BeyondTrust Remote Support from other similar products?

They have great reporting that gaming boards accept during audits

What is your favorite aspect of this product?

The customization capabilities are amazing, a pretty steep learning curve to start but once you get going there is very little maintenance needed. It just works

What do you dislike most about this product?

The initial setup is not very intuitive

What recommendations would you give to someone considering this product?

Prepare for a complicated setup especially around roles and permissions but once you get it dialed in you don't have to mess with it

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Client Friendly Policies

Jude O.

  • Role: Information Technology
  • Industry: Biotechnology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

The ease of use of the application.

Likeliness to Recommend

9 /10

What differentiates BeyondTrust Remote Support from other similar products?

I think there are other apps out there that have not been tested.

What is your favorite aspect of this product?

The ease of remote control.

What do you dislike most about this product?

There is actually nothing to dislike about the product.

What recommendations would you give to someone considering this product?

Do your research and make your decision.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular BeyondTrust Remote Support Comparisons

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