What is BeyondTrust Remote Support?
Bomgar Remote Support enables IT service desks and support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BeyondTrust Remote Support?
Pros
- Trustworthy
- Caring
- Respectful
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real User Monitoring
Remote Control
Augmented Reality Remote Assistance
Remote Support
Web & Desktop Conferencing
Role-Based Access Controls
Discovery
Intelligence Reports
Attended and Unattended Remote Access
Audit Management
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Ease of IT Administration
Quality of Features
Vendor Support
Availability and Quality of Training
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
BeyondTrust Remote Support Reviews
Abhilash K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Good to use and Best Product
Likeliness to Recommend
What differentiates BeyondTrust Remote Support from other similar products?
Easy to use and cost effective
What is your favorite aspect of this product?
Ease of using the product
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Good product and cost effective
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Skylar P.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Sep 2024
Difficult setup but very little maintenance
Likeliness to Recommend
What differentiates BeyondTrust Remote Support from other similar products?
They have great reporting that gaming boards accept during audits
What is your favorite aspect of this product?
The customization capabilities are amazing, a pretty steep learning curve to start but once you get going there is very little maintenance needed. It just works
What do you dislike most about this product?
The initial setup is not very intuitive
What recommendations would you give to someone considering this product?
Prepare for a complicated setup especially around roles and permissions but once you get it dialed in you don't have to mess with it
Pros
- Reliable
- Trustworthy
- Effective Service
- Client Friendly Policies
Jude O.
- Role: Information Technology
- Industry: Biotechnology
- Involvement: IT Leader or Manager
Submitted Aug 2024
The ease of use of the application.
Likeliness to Recommend
What differentiates BeyondTrust Remote Support from other similar products?
I think there are other apps out there that have not been tested.
What is your favorite aspect of this product?
The ease of remote control.
What do you dislike most about this product?
There is actually nothing to dislike about the product.
What recommendations would you give to someone considering this product?
Do your research and make your decision.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing