What is Agentforce Sales?
The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Agentforce Sales?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Collaboration
Customer Service Management
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Sales Enablement
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Lead Management
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Agentforce Sales Reviews
Fabricio V.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Mar 2024
Reliable full package enterprise solution
Likeliness to Recommend
What differentiates Agentforce Sales from other similar products?
Compared to main competitors, I see Salesforce as the traditional and reliable choice. While over time the differentials will be every time less, the capability of provide a reliable service stands out
What is your favorite aspect of this product?
customization capability and easy of use
What do you dislike most about this product?
maybe the high dependency on technical support to apply customizations and the cost of it
What recommendations would you give to someone considering this product?
If you have used Salesforce before you won't be in doubt, but if you are it is most likely because you have not tried Salesforce before
Pros
- Reliable
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Carlos I.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Dec 2025
Best CRM on the market!
Likeliness to Recommend
What differentiates Agentforce Sales from other similar products?
The way that different users from different areas all have different screens and interfaces that do not involve anyone else.
What is your favorite aspect of this product?
The way you can follow up on project closing and implementation across different team members.
What do you dislike most about this product?
The mobile app is not at the same level as the browser version.
What recommendations would you give to someone considering this product?
To take a look at the mobile app befor using it.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Caring
Omkar B.
- Role: Finance
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2025
Best software for Client Management
Likeliness to Recommend
What differentiates Agentforce Sales from other similar products?
It helps to maintain client / vendor data base and also shows progress of a contract from lead generation until it is 100% closed won.
What is your favorite aspect of this product?
It provides proper maintenance of client records in a systematic way to be used for business strategy making and growing your sales..
What do you dislike most about this product?
Nothing specific.
What recommendations would you give to someone considering this product?
You can go for it if you need to analyse your sales/clients records.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
