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8x8 XCaaS Logo
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8x8

8x8 XCaaS

7.6 /10
Category
8x8 XCaaS
7.6 /10

What is 8x8 XCaaS?

8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.

Company Details


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Awards & Recognition

8x8 XCaaS won the following awards in the Unified Communications as a Service category

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8x8 XCaaS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 8x8 XCaaS.

83 Likeliness to Recommend

93 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 8x8 XCaaS?

2% Negative
8% Neutral
90% Positive

Pros

  • Reliable
  • Respectful
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 82

Web & Desktop Conferencing

88

Call Management

84

Communications

82

Mobility

82

Secure Access

81

Audio Transcription

81

Continuous UCC

80

Analytics Reporting

80

Centralized Management Portal

80

Third-Party Integration

79

Speech Access and Personal Assistant

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Ease of IT Administration

84

Availability and Quality of Training

83

Usability and Intuitiveness

82

Ease of Customization

81

Business Value Created

80

Quality of Features

79

Ease of Data Integration

79

Vendor Support

78

Breadth of Features

77

Product Strategy and Rate of Improvement

73

8x8 XCaaS Reviews

  • Role: Finance
  • Industry: Biotechnology
  • Involvement: Vendor Selection and Purchasing
Validated Review
Anonymous Reviewer

Submitted May 2020

All in one solution for SMID businesses.

Likeliness to Recommend

3 /10

Pros

  • Continually Improving Product
  • Trustworthy
  • Acts with Integrity
  • Reliable

Cons

  • Less Efficient Service

Marcia K.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2020

Easy to use. I really like it

Likeliness to Recommend

7 /10

What differentiates 8x8 XCaaS from other similar products?

Easier for me to understand and use

What is your favorite aspect of this product?

Not sure I really have a favorite. Just know I like it

What do you dislike most about this product?

No complaints

What recommendations would you give to someone considering this product?

Buy it you will be happy you did

Pros

  • Unique Features
  • Acts with Integrity
  • Client's Interest First
  • Generous Negotitation

Jes C.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted May 2020

Fantastic product, wouldn't change a bit

Likeliness to Recommend

9 /10

What differentiates 8x8 XCaaS from other similar products?

This product is the best communication we worked with.

What is your favorite aspect of this product?

Functionality is the best aspect.

What do you dislike most about this product?

Price might be a key factor in your decision not to purchase the software but if you can overlook the price, you don't be disappointed with the software.

What recommendations would you give to someone considering this product?

Give it a try, you won't be disappointed.

Pros

  • Reliable
  • Trustworthy
  • Saves Time
  • Client's Interest First

Most Popular 8x8 XCaaS Comparisons

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