What is 8x8 XCaaS?
8x8 connects teams like never before. Our Unified Communications Suite supports a diverse range of business applications and powers truly global collaboration, in real-time. Our intuitive communication tools offer a best in class user experience for audio conferencing, web conferencing, virtual meetings, screen sharing and more—all on one secure platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
93 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 8x8 XCaaS?
Pros
- Reliable
- Respectful
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Call Management
Communications
Mobility
Secure Access
Audio Transcription
Continuous UCC
Analytics Reporting
Centralized Management Portal
Third-Party Integration
Speech Access and Personal Assistant
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Business Value Created
Quality of Features
Ease of Data Integration
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
8x8 XCaaS Reviews
- Role: Finance
- Industry: Biotechnology
- Involvement: Vendor Selection and Purchasing
Submitted May 2020
All in one solution for SMID businesses.
Likeliness to Recommend
Pros
- Continually Improving Product
- Trustworthy
- Acts with Integrity
- Reliable
Cons
- Less Efficient Service
Marcia K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted May 2020
Easy to use. I really like it
Likeliness to Recommend
What differentiates 8x8 XCaaS from other similar products?
Easier for me to understand and use
What is your favorite aspect of this product?
Not sure I really have a favorite. Just know I like it
What do you dislike most about this product?
No complaints
What recommendations would you give to someone considering this product?
Buy it you will be happy you did
Pros
- Unique Features
- Acts with Integrity
- Client's Interest First
- Generous Negotitation
Jes C.
- Role: C-Level
- Industry: Healthcare
- Involvement: Initial Implementation
Submitted May 2020
Fantastic product, wouldn't change a bit
Likeliness to Recommend
What differentiates 8x8 XCaaS from other similar products?
This product is the best communication we worked with.
What is your favorite aspect of this product?
Functionality is the best aspect.
What do you dislike most about this product?
Price might be a key factor in your decision not to purchase the software but if you can overlook the price, you don't be disappointed with the software.
What recommendations would you give to someone considering this product?
Give it a try, you won't be disappointed.
Pros
- Reliable
- Trustworthy
- Saves Time
- Client's Interest First