knowledge management
Standardize the Service Desk
Blueprint: Infrastructure & Operations
The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to resolve quickly and preferably on first contact.
Build a solid foundation for future IT service improvements.
The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise. The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.Use the knowledge manager role.
Knowledge Manager
Job Description: Infrastructure & Operations
The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.
ServiceNow Knowledge Management
SoftwareReviews: Software Product
The ServiceNow Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. It increases self-service rates for customers and employees—and boosts agent productivity with contextual knowledge, driven by machine learning.
The ServiceNow Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. It increases self-service rates for customers and employees—and boosts agent productivity with contextual.
Knowledge Management
SoftwareReviews: Software Category
Organizes digital documents and information assets into one collective resource, allowing users to easily store, create, find and share company knowledge. Shared knowledge should be easily accessible by both internal employees and external customers if applicable, and can be used for training, self-service, FAQs, and sharing best practices and processes.
Organizes digital documents and information assets into one collective resource, allowing users to easily store, create, find and share company knowledge. Shared knowledge should be easily accessible by both internal employees and external customers if applicable, and can be used for training, self-service, FAQs, and sharing best practices and.
Oracle Knowledge Management
SoftwareReviews: Software Product
Go beyond FAQs and provide personalized, seamless, cross-channel customer service to drive more interactive and beneficial experiences. Knowledge is the cornerstone of exceptional customer service. Providing the right information in an efficient way increases customer satisfaction and loyalty.
Go beyond FAQs and provide personalized, seamless, cross-channel customer service to drive more interactive and beneficial experiences. Knowledge is the cornerstone of exceptional customer service. Providing the right information in an efficient way increases customer satisfaction and loyalty.
USU Knowledge Management
SoftwareReviews: Software Product
Our predictive knowledge management software (formerly Unymira USU) takes a holistic view of your service and gives you the solution you need to establish intelligent knowledge management across all departments, functions, and communication channels.
Our predictive knowledge management software (formerly Unymira USU) takes a holistic view of your service and gives you the solution you need to establish intelligent knowledge management across all departments, functions, and communication channels.
ComAround Knowledge
SoftwareReviews: Software Product
ComAround Knowledge is cloud-based and AI Knowledge Management Software specifically designed to optimize your support flow and create an excellent agent and customer experience by sharing consistent and personalized knowledge across channels.
ComAround Knowledge is cloud-based and AI Knowledge Management Software specifically designed to optimize your support flow and create an excellent agent and customer experience by sharing consistent and personalized knowledge across channels.
Zoho Desk
SoftwareReviews: Software Product
Zoho Desk's knowledge management software is known for the built-in setup of a customizable multi-brand help center and a multi-lingual Knowledge Base. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses.
Zoho Desk's knowledge management software is known for the built-in setup of a customizable multi-brand help center and a multi-lingual Knowledge Base. It serves as a platform to manage and share knowledge online in a way that is beneficial for both customers and businesses.
eGain Knowledge + AI
SoftwareReviews: Software Product
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. It enables both novice and expert agents to find answers, easily and efficiently. Based on the role (Level 1, Level 2, etc.), the agent can view appropriate levels of information while using different methods to access the knowledge base.
eGain Knowledge+AI™,the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast,.
Inkling Knowledge
SoftwareReviews: Software Product
A knowledge management solution that empowers your workforce with critical information on demand from any device, so that work can get done right.
A knowledge management solution that empowers your workforce with critical information on demand from any device, so that work can get done right.
Customer Service Knowledge Manager
Job Description: Applications
To successfully implement a Customer Service Knowledge Management (CSKM) platform, ensure that you hire the right people with the right skills to serve as full-time Customer Service Knowledge Managers.
...re the right people with the right skills to serve as full-time Customer Service KnowledgeThe Customer Service Knowledge Manager’s role is to collect, synthesize, organize, and manage corporate information and information services for business units providing internal and external customer service support. The Customer Service Knowledge Manager.
Shelf Knowledge Management Platform
SoftwareReviews: Software Product
Shelf makes finding, maintaining, and updating critical knowledge easier than ever before. Beyond Search, Shelf enables users to browse by Date Added, Recently Changed, Tags, Categories, Type of Content, Format, and more. Shelf’s Merlin AI™ even recommends content to users that they didn’t even know existed.
Shelf makes finding, maintaining, and updating critical knowledge easier than ever before. Beyond Search, Shelf enables users to browse by Date Added, Recently Changed, Tags, Categories, Type of Content, Format, and more. Shelf’s Merlin AI™ even recommends content to users that they didn’t even know existed.
Bloomfire Case Study: AI for Knowledge Management and Employee Experience
Note: CIO
How AI is used in knowledge management & employee experience.
Challenge the company is solving: Bloomfire addresses the challenge of inefficient knowledge management by providing a centralized, searchable platform that makes it easy for employees to find and share information, reducing time wasted on searching for data and improving overall productivity. Recommendations on how to best use the.
Elium Case Study: How AI Is Used in Knowledge Management & Employee Experience
Note: AI Vendor Categories
How AI is used in knowledge management & employee experience.
...usage analytics.Multiplatform Accessibility: Available on desktop and mobile, with offline access to saved articles.Collaboration Tools: Allows multiple users to work on content simultaneously and automates content transfer when employees leave.Integration Capabilities: Seamlessly connects with Microsoft, Slack, G-Drive, and Workplace by.
Slite Case Study: AI for Knowledge Management and Employee Experience
Note: CIO
How AI is used in knowledge management and employee experience.
Features of Slite:AI-Powered Assistant: Provides instant access to the knowledge base, surfacing relevant information and cross-checking sources.Effortless Knowledge Management: Keeps documents up to date with AI-driven insights and recommendations.Document Verification: Allows for different validity periods, ensuring trust in.
LIVE 2024 Lightning Round Presentations
Blueprint: CIO
LIVE 2024’s lightning round presentations offered attendees brief but incisive looks into the most critical topics impacting IT today – guided by some of the best thinkers and researchers in the field.
Exponential IT in Motion
Traditional knowledge management methods are often expensive to create and maintain and fail to capture and transfer tacit knowledge. Adding AI to your knowledge management mix can improve organizational performance and enhance employee experience. Traditional knowledge management methods are often expensive to create and maintain and fail to.
AI's Role in Improving Knowledge Management
Note: CIO
Traditional knowledge management methods are often expensive to create and maintain and fail to capture and transfer tacit knowledge. Adding AI to your knowledge management mix can improve organizational performance and enhance employee experience.
Workai Case Study: How AI Is Used in Knowledge Management & Employee Experience
Note: CIO
How AI is used in knowledge management & employee experience.
Benefits of using the product/platform:Enhanced Communication: Streamline internal communication and improve information flow.Increased Engagement: Foster employee engagement through personalized content and social interactions.Improved Knowledge Management: Efficiently manage and share knowledge within the organization.Seamless.
Buyers Guide: AI-Assisted Knowledge Management Solutions
Blueprint: AI Vendor Categories
The goal of this guide is to provide a structured, outcome-focused approach to evaluating AI knowledge management platforms. It is tailored for IT leaders, knowledge managers, and business teams to facilitate confident, cross-functional decision-making.
Buyers guide and market trends.
The goal of this guide is to provide a structured, outcome-focused approach to evaluating AI knowledge management platforms. It is tailored for IT leaders, knowledge managers, and business teams to facilitate confident, cross-functional decision-making.. Buyers guide and market trends.
Requirements Workbook – AI Knowledge Management
Tool: AI Vendor Categories
Use this tool to document your most important use cases and technical needs, structure vendor conversations, and ensure all responses align with your organization’s KM priorities and architecture.
Optimize the Service Desk With a Shift-Left Strategy
Blueprint: Infrastructure & Operations
Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and increasing end-user satisfaction. This blueprint will help you identify opportunities to shift left and build a strategy to implement...
The best type of service desk ticket is the one that doesn’t exist.
Use this template to document service desk process workflows for knowledge creation, usage, and review. Use this template to document service desk process workflows for knowledge sharing. The template includes separate workflows for knowledge creation, usage, and review.
Knowledge Management Workflows
Templates And Policies: Infrastructure & Operations
Use this template to document service desk process workflows for knowledge creation, usage, and review.
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