This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative gain access to Healthcare.

Contact Your Representative
Or Call Us: 1-888-670-8889

Date published:


ITSM AI is the application of artificial intelligence to service management. The technology promises to enhance IT operation with natural language processing and machine learning applications, improve service quality, and reduce costs. The following note suggests questions to ask as you develop an ITSM AI strategy for healthcare.
  • Michel Hebert