Trial lock

This content is not available with your current subscription.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to learn more about gaining access to Healthcare.

Contact Your Representative or Call: 1-888-670-8889 (US) or 1-844-618-3192 (CAN)

Date published:

09/18/2018

ITSM AI is the application of artificial intelligence to service management. The technology promises to enhance IT operation with natural language processing and machine learning applications, improve service quality, and reduce costs. The following note suggests questions to ask as you develop an ITSM AI strategy for healthcare.
Author:
  • Michel Hebert