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Switching Software Vendors Overwhelmingly Drives Increased Satisfaction

CIOs realize huge gains when they don’t just auto-renew vendors.

Organizations risk being locked in a circular trap of inertia from auto-renewing their software. With inertia comes complacency, leading to a decrease in overall satisfaction. Indeed, organizations are uniformly choosing to renew their software – even if they don’t like the vendor!

Our Advice

Critical Insight

Renewal is an opportunity cost. Switching poorly performing software substantially drives increased satisfaction, and it potentially lowers vendor costs in the process. To realize maximum gains, it’s essential to have a repeatable process in place.

Impact and Result

Realize the benefits of switching by using Info-Tech’s five action steps to optimize your vendor switching processes:

  1. Identify switch opportunities.
  2. Evaluate your software.
  3. Build the business case.
  4. Optimize selection method.
  5. Plan implementation.

Switching Software Vendors Overwhelmingly Drives Increased Satisfaction Research & Tools

1. Why you should consider switching software vendors

Use this outline of key statistics to help make the business case for switching poorly performing software.

2. How to optimize your software vendor switching process

Optimize your software vendor switching processes with five action steps.


About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

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Author(s)

Thomas Randall

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