Organizations risk being locked in a circular trap of inertia from auto-renewing their software. With inertia comes complacency, leading to a decrease in overall satisfaction. Indeed, organizations are uniformly choosing to renew their software – even if they don’t like the vendor!
Renewal is an opportunity cost. Switching poorly performing software substantially drives increased satisfaction, and it potentially lowers vendor costs in the process. To realize maximum gains, it’s essential to have a repeatable process in place.
Impact and Result
Realize the benefits of switching by using Info-Tech’s five action steps to optimize your vendor switching processes:
- Identify switch opportunities.
- Evaluate your software.
- Build the business case.
- Optimize selection method.
- Plan implementation.