- Software selection needs to provide satisfaction. Across the board, satisfaction is easy to achieve in the short term, but long-term satisfaction is much harder to attain. It’s not clear what leads to long-term satisfaction, and it’s even more difficult to determine which software continuously delivers on key satisfaction drivers to support the business.
- Software satisfaction drops over time. After the initial purchase, the novelty factor of new software begins to wane, and only long-term satisfaction drivers sustain satisfaction after five years.
- Surface-level satisfaction has immediate effects, but it only provides satisfaction in the short term. Deep satisfaction has a lasting impact that can shape organizational satisfaction and productivity in meaningful ways.
- Empower IT decision makers with knowledge about what drives satisfaction in the top five and bottom five software vendors in spotlighted categories.
Impact and Result
- Reorient discussion around how software is implemented around satisfaction rather than what’s in fashion.
- Identify software satisfaction drivers that provide deep satisfaction to get the most out of software over the long term.
- Appreciate the best from the rest and learn which software categories and brands buck the trend of declining satisfaction.
Talk to an Analyst
Our analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.
Book an Analyst Call on this topic.
You can start as early as tomorrow morning. Our analysts will explain the process in your first call.
Get advice from a subject matter expert.
Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and setting the direction for your next project step.