Leverage Staff Feedback to Improve Management Performance

Don't let IT staff feedback sit on the shelf; harness it to drive superior management performance.

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Your Challenge

  • IT staff are dissatisfied with certain aspects of how the organization is managed; there’s a possible disconnect between management’s view of the department and what staff think of the issues.
  • Staff feedback is not collected, or it is collected in an unorganized and ad-hoc manner. Worse, feedback is not analyzed and is not taken into account when pursuing organizational improvements.
  • Management inaction on staff feedback leads to frustration, declining morale, and higher turnover.

Our Advice

Critical Insight

  • IT leaders need to listen to their people. There should be a formal process in place for collecting, analyzing and implementing feedback.
  • Using IT staff feedback is not just a prudent method for gathering insights about the organization and possibilities for improvement; it can also be a powerful method for increasing staff engagement and confidence in management ability.

Impact and Result

  • This set will help managers make informed decisions about how to use IT staff feedback to drive improved performance throughout the IT organization.

Leverage Staff Feedback to Improve Management Performance

1

Assess current management perceptions and feedback processes.

Ensure you have the right feedback collection methods in place for the information gathering requirements you need.

2

Gather and analyze feedback, and move forward with organizational improvements.

Remedy problems and pursue opportunities identified by management and IT staff.