Optimize the Service Desk With a Shift-Left Strategy – Executive Brief

Author(s): Natalie Sansone

Optimize the service desk with a strategy to shift service support left to free up time and resources, reduce costs, and increase end-user satisfaction.

Read this Executive Brief to:

  • Understand the benefits of shift left.
  • Review Info-Tech's methodology and approach to building a shift-left strategy.
  • Review the ways we can support you in completing this project.

View the Complete Blueprint:

Optimize the Service Desk With a Shift-Left Strategy

The best type of service desk ticket is the one that doesn’t exist.

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