This template will help you build and document your service desk shift-left strategy, including:

  • Objectives for the program
  • Specific responsibilities for each role
  • KPIs and metrics
  • Strategy to shift support to Level 1, to the end user, and to automation
  • Communication and objection handling

Also In

Optimize the Service Desk With a Shift-Left Strategy

The best type of service desk ticket is the one that doesn’t exist.

Related Content


Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019