Shift-Left Strategy

Author(s): Natalie Sansone

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This template will help you build and document your service desk shift-left strategy, including:

  • Objectives for the program
  • Specific responsibilities for each role
  • KPIs and metrics
  • Strategy to shift support to Level 1, to the end user, and to automation
  • Communication and objection handling

View the Complete Blueprint:

Optimize the Service Desk With a Shift-Left Strategy

The best type of service desk ticket is the one that doesn’t exist.

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