Build a Software Quality Assurance Program
Build quality into every step of your SDLC.
- Today’s rapidly scaling and increasingly complex products create mounting pressure on delivery teams to release new systems and changes quickly and with sufficient quality.
- Many organizations lack the critical capabilities and resources needed to satisfy their growing testing backlog, risking product success.
Our Advice
Critical Insight
- Testing is often viewed as a support capability rather than an enabler of business growth. It receives focus and investment only when it becomes a visible problem.
- The rise in security risks, aggressive performance standards, constantly evolving priorities, and misunderstood quality policies further complicate QA as it drives higher expectations for effective practices.
- QA starts with good requirements. Tests are only as valuable as the requirements they are validating and verifying. Early QA improves the accuracy of downstream tests and reduces costs of fixing defects late in delivery.
- Quality is an organization-wide accountability. Upstream work can have extensive ramifications if all roles are not accountable for the decisions they make.
- Quality must account for both business and technical requirements. Valuable change delivery is cemented in a clear understanding of quality from both business and IT perspectives.
Impact and Result
- Standardize your definition of a product. Come to an organizational agreement of what attributes define a high-quality product. Accommodate both business and IT perspectives in your definition.
- Clarify the role of QA throughout your delivery pipeline. Indicate where and how QA is involved throughout product delivery. Instill quality-first thinking in each stage of your pipeline to catch defects and issues early.
- Structure your test design, planning, execution, and communication practices to better support your quality definition and business and IT environments and priorities. Adopt QA good practices to ensure your tests satisfy your criteria for a high-quality and successful product.
Member Testimonials
After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.
9.9/10
Overall Impact
$21,605
Average $ Saved
14
Average Days Saved
Client
Experience
Impact
$ Saved
Days Saved
Agriculture Financial Services Corporation
Guided Implementation
10/10
$10,000
5
This was our first call with Alex and really appreciate how prepared he was for the call. The feedback he provided on the deliverable was realisti... Read More
Heartland Co-op
Guided Implementation
10/10
$6,499
5
The best parts of my experience with Hans Eckman were: Clear customer focused conversation and topics that covered my needs and gave me more to t... Read More
Aipso
Guided Implementation
10/10
$32,499
50
They gave us good real-life examples. Good ideas - like rotating business users. Generally validated our thinking. Alex and Dawn are always gr... Read More
Cross Country Mortgage, Inc.
Guided Implementation
10/10
$34,649
16
This guided implementation was a great experience. Alex was able to help us adapt general software QA practices to our niche data team. We learne... Read More
New York City Housing Authority*
Guided Implementation
10/10
N/A
5
Hans was very informative and the follow up notes and materials very helpful. thank you!!
University of Texas - Arlington
Guided Implementation
10/10
N/A
5
The best part of the experience was the experience and knowledge the analyst brought to engagement. Also, we needed to change the direction of the... Read More
Shentel Management Company
Workshop
10/10
$44,099
20
Thinking and talking outside of the box... Conversations and discussions were all best parts of this workshop. The worst was that we weren't in... Read More
Oregon Public Utility Commission
Guided Implementation
9/10
$1,889
5
Colorado Housing And Finance Authority
Workshop
8/10
N/A
N/A
Scott and Allison were terrific and facilitated an quality workshop. The best parts of the class were : 1.) the breadth of information provided and... Read More
Westmoreland Mining LLC
Guided Implementation
9/10
$6,199
5
Omaha Public Power District
Guided Implementation
9/10
N/A
120
County of Clark Nevada
Workshop
7/10
N/A
N/A
Best parts of the workshop experience: Sharon and Scott engaged County Team members well. Collaborative and interactive question and answer sessi... Read More
Omaha Public Power District
Guided Implementation
8/10
$123K
120
Westmoreland Mining LLC
Guided Implementation
9/10
N/A
N/A
State of Ohio - Ohio Department of Developmental Disabilities
Guided Implementation
10/10
N/A
N/A
The best parts of our experience were the in depth discussions about best practices and the blue print for becoming a center of excellence. The ... Read More
J.R. Simplot Company
Guided Implementation
5/10
N/A
N/A
Forsyth Technical Community College
Guided Implementation
10/10
$123K
20
The best part of this experience was hearing best practices and getting tips on how to resolve some of the pain points we experience here. I can't... Read More
Saskatchewan Blue Cross
Guided Implementation
10/10
$5,000
3
BEST: Hearing Info-Tech's view on the QA process and applying a QA practice and strategy was very helpful WORST: n/a
Texas Children's Hospital
Guided Implementation
3/10
N/A
N/A
Toyota Canada Inc
Guided Implementation
9/10
N/A
2
University of Northern British Columbia
Guided Implementation
10/10
N/A
N/A
Infotech is very supportive and provided expert level advice.
Kenan Advantage Group
Guided Implementation
8/10
N/A
N/A
Workshop: Build a Software Quality Assurance Program
Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Define Your QA Process
The Purpose
- Discuss your quality definition and how quality is interpreted from both business and IT perspectives.
- Review your case for strengthening your QA practice.
- Review the standardization of QA roles, processes, and guidelines in your organization.
Key Benefits Achieved
- Grounded understanding of quality that is accepted across IT and between the business and IT.
- Clear QA roles and responsibilities.
- A repeatable QA process that is applicable across the delivery pipeline.
Activities
Outputs
List your QA objectives and metrics.
- Quality definition and QA objectives and metrics.
Adopt your foundational QA process.
- QA guiding principles, process, and roles and responsibilities.
Module 2: Adopt QA Good Practices
The Purpose
- Discuss the practices to reveal the sufficient degree of test coverage to meet your acceptance criteria, defect tolerance, and quality definition.
- Review the technologies and tools to support the execution and reporting of your tests.
Key Benefits Achieved
- QA practices aligned to industry good practices supporting your quality definition.
- Defect tolerance and acceptance criteria defined against stakeholder priorities.
- Identification of test scenarios to meet test coverage expectations.
Activities
Outputs
Define your defect tolerance.
- Defect tolerance levels and courses of action.
Model and prioritize your tests.
- List of test cases and scenarios that meet test coverage expectations.
Develop and execute your QA activities.
- Defined test types, environment and data requirements, and testing toolchain.
Communicate your QA activities.
- Test dashboard and communication flow.
About Info-Tech
Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.
We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
Need Extra Help?
Speak With An Analyst
Get the help you need in this 2-phase advisory process. You'll receive 4 touchpoints with our researchers, all included in your membership.
Guided Implementation 1: Define your QA process
- Call 1: Discuss your quality definition and how quality is interpreted from both business and IT perspectives. Review your case for strengthening your QA practice.
- Call 2: Review the standardization of QA roles, processes, and guidelines in your organization.
Guided Implementation 2: Adopt QA good practices
- Call 1: Discuss the practices to reveal the sufficient degree of test coverage to meet your acceptance criteria, defect tolerance, and quality definition.
- Call 2: Review the technologies and tools to support the execution and reporting of your tests.
Contributors
- Alan Page, Director of Quality for Services, Unity Technologies
- Shannon Gould, Manager, Business Analysis and Quality Assurance, Mohawk College
- Benjamin Palacio, Information Systems Analyst, County of Placer
- Shaunna Bossler, CTFL, Chief Quality Officer, Montana Department of Revenue, IT Division
- Jack Bowersox Jr., Software Quality Assurance Supervisor, Mutual Benefit Group
- 3 anonymous company contributors
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