Optimize Your SQA Practice Using a Full Lifecycle Approach

Apply SQA across critical development process steps to ensure quality all the way to product delivery.


This content requires an active subscription.

Access this content by logging in with your Info-Tech Research Group membership or contacting one of our representatives for assistance.

Speak With A Representative Sign In
or Call: 1-888-670-8889 (US) or 1-844-618-3192 (CAN)

Your Challenge

  • Your software quality assurance (SQA) program is using the wrong set of metrics to measure how process improvements influence product quality improvements.
  • Roles & responsibilities and quality assurance initiatives are not well defined and need to be allocated to individuals that can be held responsible for quality-related issues.
  • You are finding it hard to determine a causation between SQA process improvements and an improvement in product quality.

Our Advice

Critical Insight

  • Your product is only as good as your process. A robust development and SQA process creates artifacts that are highly testable, easily maintained, and strongly traceable across the development lifecycle, ensuring that the product delivered meets expectations set out by the business.
  • A small issue within your development process can have a ripple effect on the level of product quality. Discover what you don’t know and identify areas within your SQA practice that require attention.

Impact and Result

  • SQA must be viewed as more than defect analysis and testing. Instead, place greater emphasis on preventative measures to ensure application quality across the entire development lifecycle.
  • IT must create a comprehensive SQA plan that delineates roles and responsibilities as they relate to quality assurance. Ensure tasks and procedures improve process efficiency and quality, and formalize metrics that help to implement a continuous improvement cycle for SQA.
  • Our methodology provides simple-to-follow steps to develop an SQA plan that provides clear insight into your current quality assurance practices.
  • Establish a synchronous relationship between the business and IT to help stakeholders understand the importance and relative value of quality assurance tasks to current costs.

Optimize Your SQA Practice Using a Full Lifecycle Approach

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should optimize your SQA practice using a full lifecycle approach, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.


Assess your current SQA capabilities

Evaluate and understand your current SQA capabilities, as well as the degree to which metric objectives are being met.


Define SQA target state processes

Identify and define SQA processes and metrics needed to meet quality objectives set by development teams and the business.

Info-Tech Academy

Get Info-Tech Certified

Train your staff and develop a world-class IT team.

New to Info-Tech Academy? Learn more here

Application Development Quality Course

Approach SQA with the realization that it is to be applied across critical development process steps to ensure quality all along the way of product delivery.
This course makes up part of the Applications Certificate.

Now Playing: Executive Brief

Course information:

Title: Application Development Quality Course
Number of Course Modules: 4
Estimated Time to Complete: 2-2.5 hours

Jeff Forbes, Research Director, Applications Practice
David Piazza, VP of Research & Advisory, Applications Practice

Onsite Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Assess Your Current SQA Capabilities

The Purpose

  • To help you assess and understand your current SQA capabilities as well as the degree to which metric objectives are being met.

Key Benefits Achieved

  • An analysis of current SQA practices to provide insight into potential inefficiencies, opportunities, and to provide the business with sufficient rationale for improving current quality assurance initiatives.



Conduct a high-level assessment of where to focus your current state analysis.

  • Understanding of current overall development process and where it is most weak in the context of quality assurance


Document your high-level development process.


Create a RACI chart to understand roles and responsibilities.


Perform a SIPOC-MC analysis for problem areas identified in your SDLC.

  • Understanding of assigned roles and responsibilities across development teams, including individuals who are involved with making quality-related decisions for artifact hand-off


Identify the individual control points involved with passing software artifacts through SDLC stages being assessed.


Identify problem areas within your SDLC as they relate to SQA.

  • Identification of problem areas within SQA process for further analysis

Module 2: Define SQA Target State Processes

The Purpose

  • To help you identify and define SQA processes and metrics needed to meet quality objectives set out by development teams and the business.

Key Benefits Achieved

  • A revised list of key SQA tasks along with metrics and associated tolerance limits used universally for all development projects.



Establish SQA metrics and tolerance limits across your SDLC.

  • Identification of the appropriate metrics and their associated tolerance limits to provide insights into meeting quality goals and objectives during process execution


Determine your target state for SQA processes within the define/design stage of the SDLC.


Determine your target state for SQA processes within the development stage of the SDLC.


Determine your target state for SQA processes within the testing stage of the SDLC.


Determine your target state for SQA processes within the deploy/release stage of the SDLC.

  • Identification of target state SQA processes that are required for ensuring quality across all development projects

Module 3: Prioritize SQA Optimization Initiatives and Develop Optimization Roadmap

The Purpose

  • Based on discovered inefficiencies, define optimization initiatives required to improve your SQA practice.

Key Benefits Achieved

  • Optimization initiatives and associated tasks required to address gaps and improve SQA capabilities.



Determine optimization initiatives for improving your SQA process.

  • Prioritized list of optimization initiatives for SQA


Gain the full scope of effort required to implement your SQA optimization initiatives.

  • Assessment of level of effort for each SQA optimization initiative


Identify the enablers and blockers of your SQA optimization.

  • Identification of enablers and blockers for optimization initiatives


Define your SQA optimization roadmap.

  • Identification of roadmap timeline for implementing optimization initiatives