Updated for 2019
CIO Business Vision

The most important thing a CIO can do is understand the business' needs and actively measure that the business is satisfied

Stakeholder management is a critical aspect of running a successful IT department.

Info-Tech's CIO Business Vision program is a low effort, high impact program that will give you detailed report cards on the organization's satisfaction with IT’s core services.

Use these insights to understand your key business stakeholders, find out what is important to them, and improve your interactions.

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Benefits of CIO Business Vision



Key Stakeholders

Key
Stakeholders

Find out the needs of your key stakeholders

Improve your stakeholder management

Credibility

Credibility

Move beyond opinion and get to facts

Build autonomy

Improve

Improve

You can't manage what you can't measure

Stop flying blind

Focus

Focus

Find out what is important to the business

Get the most value out of resources



Overall Report Cards

Satisfaction Report

IT Satisfaction Report Card

Features

A scorecard that measures the satisfaction of your key decision makers annually.

Benefits

No activity or project is more important than showing the company you care enough to measure its satisfaction once a year.

You Get:
  • Overall IT Satisfaction & Value
  • IT Relationship Satisfaction
  • Top Business Priorities
  • Core Services Satisfaction
So You Can:
  • Show you care about satisfaction and communicate:
    • IT Relationship Satisfaction
    • Top Business Priorities
    • Core Services Satisfaction
Satisfaction Report

IT Capacity Report Card

Features

A capacity scorecard that shows the demands on IT by each department.

Benefits

The business is the one that demands more resources. Prove the demands on IT from the business and make the case for more resources.

You Get:
  • Capacity Metrics
  • IT Supply & Value Satisfaction
  • Capacity Satisfaction by Department
So You Can:
  • Demonstrate demands on IT to the CEO and executives
  • Communicate capacity issues to:
    • IT
    • Business leaders

Department Report Cards

Stakeholder Satisfaction Report Cards

Features

Individual department scorecards which measure the satisfaction of each department.

Benefits

Work with your most important and most dissatisfied stakeholders to ensure their needs are met.

You Get:
  • IT Satisfaction & Value by Department
  • IT Relationship Satisfaction by Department
  • Core Services Satisfaction by Department
  • Capacity Metrics by Department
So You Can:
  • Manage the needs of individual business leaders
  • Communicate results to individual business leaders
Satisfaction Report

Satisfaction by Department

Features

A view of all department results in one spot.

Benefits

You can use this view to compare the departments by Satisfaction Capacity and Dependency scores.

You Get:
  • Department Satisfaction score
  • Department Capacity score
  • Department Dependency score
  • Department top ranked IT Core Service
So You Can:
  • Prioritize which departments to focus on first.
Satisfaction Report

New in 2019

Lock
Cybersecurity Focus
  • Cybersecurity is more important now than ever before.
  • New question set covering appropriateness and importance of cybersecurity practices as well as business feedback on friction created.
  • Measure the business impact of security practices to ensure they’re appropriate. Pinpoint which areas cause the most pain and adjust accordingly.
Shipped
Custom Business Objectives
  • Beyond providing IT Services, IT must support and deliver against Business Objectives.
  • Collect business leader feedback on how IT is supporting and delivering against your organization’s key objectives.
  • Demonstrate the business value of IT to earn your position as trusted partner. Uncover where opportunities exist to better execute against business needs.
Graph
Industry Benchmarking
  • Internal scores are useful, but how you sit among peers provides meaningful context.
  • Comprehensive industry benchmarking against your peer group so you can see where you stand against our database of 85,000+ business leaders across 900+ organizations.
  • Context is everything – demonstrate how you are performing against your peers to provide the most accurate picture of your achievements and opportunities.
Books
Resource Library
  • Reading the Report is not enough. You need to Get to Action.
  • Get access to a curated selection of Info-Tech resources to help you make progress against your key initiatives emerging from this exercise.
  • Measuring satisfaction is just the first step. Use our resource to build an IT strategy, stakeholder management plan, IT performance methodology and improve core IT services.

Downloads & Supplementary Material

Sample Report
CIO Sample Report thumbail

Info-Tech's core CIO Business Vision is set up to apply to all organizations. Download a sample of the survey and report card you will receive from Info-Tech's core offering.

Download Report View Sample Survey
Sample Educational Report
CIO Sample Educational Report thumbnail

Info-Tech also has an education focused offering that applies directly to CIOs in the education sector. Click below for the samples of the education survey and report card.

Download Report View Sample Survey
Participant Template
CIO Business Vision Partipants Template thumbnail

Get started on the CIO Business Vision. Start collecting the participants for your survey by using this template.

Download
Email Template
Invitation Email Template thumbnail

Get started on the CIO Business Vision. Start customizing your emails by using this template.

Download
Whats Next

What's Next Is Up to You

All activities are optional and should be completed as you see fit


CIO Business Vision

Average Days Saved 57

Average Dollars Saved $42.0k

Schedule a Demo

Client

Experience

Impact

$ Saved

Days Saved

Plum Healthcare

0/10

$19,687

30

William Woods University

0/10

$13,124

N/A

Douglas County Nevada

0/10

$5,906

30

Apega

0/10

$25,000

15

Effectus Ltd.

0/10

$26,249

5

Learning Resources Inc.

0/10

$6,562

2

American Realty Advisors

0/10

$131K

N/A

Apogee Enterprises, Inc

0/10

$6,562

5

Veterans United Home Loans

0/10

$656K

90

The Institute of Professional Practice Inc.

0/10

$625K

30

Tulsa City County Library

0/10

$13,124

5

Richter Management Ltd.

0/10

$10,000

5

Heartland Co-op

0/10

$2,625

2

Ameritas

0/10

$13,124

5

Parkland College Inc.

0/10

$6,562

5

Aurora College

0/10

$25,000

N/A

Chatham County, Georgia

0/10

$26,249

15

The Saskatchewan Liquor and Gaming Authority

0/10

$20,000

30

Medical Components Inc.

0/10

$6,253

14

Crawford and Company (Canada)

0/10

$12,506

3

Onslow Memorial Hospital Inc.

0/10

$3,937

N/A

Qatar Financial Centre Regulatory Authority

0/10

$6,253

10

Jabil

0/10

$4,594

15

On Lok Inc.

0/10

$13,124

5

City of Santa Fe

0/10

N/A

N/A

Odw Logistics Inc.

0/10

$6,562

15

Zeon Chemicals

0/10

$6,562

5

County of Kenosha

0/10

$131K

15

Wixon Inc.

0/10

$26,249

15

Callaway Golf Company

0/10

$13,124

30

Mutual Bank

0/10

N/A

N/A

OPSEU

0/10

$5,000

15

Collegiate School

0/10

$6,253

3

Endurance Services Ltd.

0/10

$6,253

30

Royal Grammar School, Newcastle

0/10

$1,702

15

University of Prince Edward Island

0/10

$12,506

30

Deschutes Brewery Inc.

0/10

$6,562

5

Delta Dental Plan of Oklahoma

0/10

$3,751

10

MGK

0/10

$2,625

N/A

EBSCO Research

0/10

$45,936

30

Trinity Basin Preparatory

0/10

$459K

15

CMIT – Card MRI Information Technology

0/10

$39,373

N/A

Orange County Tax Collector Group

0/10

$65,622

30

The Institute of Professional Practice Inc.

0/10

$39,373

2

Christchurch International Airport Ltd.

0/10

$2,625

5

City of Woodbury

0/10

N/A

15

Nipissing Parry Sound Catholic School Board

0/10

$3,500

90

Toyota Tsusho South Pacific Holdings Pty Ltd.

0/10

$10,052

15

Daifuku North America Holding Company

0/10

$3,281

N/A

The New York Racing Association Inc.

0/10

$131K

90

City of Santa Fe

0/10

$1,312

N/A

Wilfrid Laurier University

0/10

N/A

N/A

AAA Club Alliance

0/10

$2,625

N/A

MARTA

0/10

$1.31M

90

Dynetics Inc.

0/10

$12,506

10

Project Lead The Way

0/10

$1,312

N/A

County of Wellington

0/10

$3,001

2

Canadian Grain Commission

0/10

$10,000

N/A

The City of Regina

0/10

$2,500

5

Coker College

0/10

$26,249

30

University of West Florida Virtual Campus

0/10

$32,811

90

Zeon Chemicals

0/10

$6,562

2

Town of Milton

0/10

$15,000

15

OMERS

0/10

$125K

20

MTA Metropolitan Transportation Authority

0/10

$40,000

N/A

CAA South Central Ontario Systems and Services Inc.

0/10

$15,008

10

The Institute of Professional Practice Inc.

0/10

$625K

30

Larimer County, Colorado

0/10

$25,013

20

New Mexico Human Services Department

0/10

$1,251

3

Great Plains Regional Medical Center

0/10

$25,013

30

MDC Partners Inc.

0/10

$62,531

30

Dearborn County Hospital

0/10

$43,772

30

Sault College of Applied Arts & Technology

0/10

$3,500

N/A

Canadian Grain Commission

0/10

$3,752

5

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