End User Satisfaction Program

Find out what users really think of IT services

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Service optimization is nearly impossible to perform without an honest and thorough understanding of end user sentiment toward IT services and software.

Develop data driven insights to help you decide what IT services need to be addressed to meet the demands of the business.


Sample Report

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Benefits of the Program

Evaluate IT Core Service Capabilities

Evaluate relative importance of, and satisfaction with, core IT services, broken down by seniority level, and highlight key departments where improvements are needed.

General Overview example

Buisness & IT Communications Overview example

Assess Business Enablement and IT Communications

  • Evaluate end user perspectives on company innovation, IT agility, and satisfaction with how technology enables them to do their job. Identify opportunities to improve the reputation of IT, both across the organization and within specific departments.
  • Assess IT’s receptivity for end user feedback and ability to deliver timely and targeted training, ensure end users feel they are being heard and are given the skills to use the technology that IT provides.

Provide Targeted Department Feedback

Share end user satisfaction and importance ratings of core IT services, IT communications and business enablement to focus on the right end user groups or lines of business, and ramp up satisfaction and productivity.


Ask about applications at the same time

Combine your End User Satisfaction Program with our Application Portfolio Assessment to capture end user sentiment on both satisfaction and your suite of applications.

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Downloads & Supplementary Material


Sample Report thumbnail

Sample Report

Info-Tech’s End User Satisfaction Program has been designed to be applicable to your organization, no matter your size or industry. Download a preview of the report to see the value that it can bring to your organization.

Download
Sample Survey Sample thumbnail

Sample Survey Sample

View a sample of the short 13-question diagnostic. This simple-to-deploy questionnaire is designed to be quick and user friendly for end users, and deliver valuable insights for informed IT decisions.

View Sample
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Launch Template

Get started now! Prepare for launch with this template.

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Email Template thumbnail

Email Template

Get started now! Customize your emails with this template.

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7 steps for end users. Steps available in detail in the free Next Steps Guide download.

What's Next Is Up to You

All activities are optional and should be completed as you see fit

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