End User Application Feedback Program

Find out what users really think of IT’s apps and services

Application portfolio management and service optimization are nearly impossible to perform without an honest and thorough understanding of end user sentiment toward IT services and software.

Develop data driven insights to help you decide which applications to retire, upgrade, re-train on or maintain, and what IT services need to be addressed to meet the demands of the business.


Sample Report

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Benefits of the Program

Assess the Health of the Application Portfolio

  • Get a full 360 view of the effectiveness, criticality and prevalence of all relevant applications, to get a comprehensive view of the health of the applications portfolio.
  • Identify opportunities to drive more value from effective applications, retire nonessential applications, and immediately address at-risk applications that are not meeting expectations.
Applications Overview preview

Sharepoint Scorecard preview

Drill Down with Individual Application Scorecards

  • Provide detailed application feedback to admins with a dashboard overview of each application to identify problem spots, develop action plans for improvement, benchmark successes from year to year and determine key departments with which to initiate discussion.
  • Get targeted, open-ended feedback around each application, organized by department, to simplify problem resolution.

Evaluate IT Core Service Capabilities

Evaluate relative importance of, and satisfaction with, core IT services, broken down by seniority level, and highlight key departments where improvements are needed.

Enduser Satisfaction General Overview preview

Finance Department Overview preview

Provide Targeted Department Feedback

  • Provide customized summary statistics to each department around the importance, usability, features capability and data quality of individual applications, and how they compare against ratings from the rest of the organization.
  • Share end user satisfaction and importance ratings of core IT services, IT communications and business enablement to focus on the right end user groups or lines of business, and ramp up satisfaction and productivity.

Assess Business Enablement and IT Communications

  • Evaluate end user perspectives on company innovation, IT agility, and satisfaction with how technology enables them to do their job. Identify opportunities to improve the reputation of IT, both across the organization and within specific departments.
  • Assess IT’s receptivity for end user feedback and ability to deliver timely and targeted training, ensure end users feel they are being heard and are given the skills to use the technology that IT provides.
Business & IT Communications Overview preview

Downloads & Supplementary Material


Sample Report thumbnail

Sample Report

Info-Tech’s End User Satisfaction Program has been designed to be applicable to your organization, no matter your size or industry. Download a preview of the report to see the value that it can bring to your organization.

Download
Sample Survey thumbnail

Sample Survey

View a sample of the short 13-question diagnostic. This simple-to-deploy questionnaire is designed to be quick and user friendly for end users, and deliver valuable insights for informed IT decisions.

View Survey Sample
7 steps for the enduser. Available in more detail in the free Next Steps Guide download.

What's Next Is Up to You

All activities are optional and should be completed as you see fit

Download Next Steps Guide

Guided Implementation

Info-Tech’s dedicated team of Program Managers will facilitate this Diagnostic program remotely, providing you with a convenient, low effort, high impact experience.

We will guide you through the process with your goals in mind to deliver deep insight into your successes and areas to improve.

What You Get

Let us do the heavy lifting remotely:

  1. Collect necessary inputs and generate your custom survey
  2. Launch, maintain and support the survey in the field
  3. Close the survey when you’re ready
  4. Generate your custom report and provide you with the results fast

Then, let’s explore your results with a 1 hour call with an Executive Advisor to:

  1. Understand your results and draw insights from the data
  2. Start your action plan to address key areas
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Included In Your Membership*

* Please contact your Account Manager to determine eligibility.

Onsite 5 Day Diagnostic Workshop

Info-Tech Research Group’s expert analysts will come onsite to help you facilitate this Diagnostic program, interpret the results, and help you start to implement change.

We take you through the phases of this process and ensure that you have a road map in place to improve the areas highlighted in your custom report.

What You Get

Engage your IT team onsite at your location in an innovative 5 day Diagnostic Workshop:

  1. Launch and complete the End User Application Feedback Diagnostic*
  2. Interpret the results of your custom report
  3. Identify key insights about end user satisfaction, specific applications, departments and user groups
  4. Build an improvement road map and decide what applications to maintain, reassess, re-train on or upgrade
  5. Build alignment and set priorities and accountabilities with your team
  6. Begin executing on the improvement road map:
    • Identify training needs and super users
    • Create process for retiring applications
    • Explore vendor and contract options
  7. Work through the Application Rationalization Workshop
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Price: $15,000**

* Due to the nature of this Diagnostic we may recommend that portions of it be initiated prior to the onsite engagement to allow time to complete it.

** USD, price for 5 day onsite engagement, limited to one location. Contact your Account Manager for global pricing. Scope of work may be adjusted after engagement commences.

Start Your Diagnostic Now

We’ll help you get set up as soon as you’re ready

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