This blueprint will help you create a roadmap to build sustainable agility into your service management practice by following our three-phase methodology:

  • Understand the optimal state for service management agility.
  • Assess your current state of service management agility.
  • Build the roadmap for service management agility.

Our method will help you maximize enablers and minimize constraints in four key Agile capabilities: culture, structure, processes, and resources. This will lead to greater transparency and collaboration between business and IT and more flexible and responsive service delivery to the business.

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Build a Roadmap for Service Management Agility

Use Agile principles to focus on value and deliver high-quality services.

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