Create a Service Management and IT Operations Strategy

IT leaders are striving to keep up with the rapid evolution of technology while providing the services their organizations need, a task best accomplished when IT operations and service management are in sync. But those dual functions are often misaligned, and IT as a whole faces additional challenges such as tech debt, lack of coordination, and communication problems between IT and organizational leaders. CIOs must develop purposeful strategies to deliver key IT services.

Join this dynamic webinar as we discuss how to create a coherent, holistic vision for service management and IT operations that meets organizational needs, enables innovation, and fosters resiliency, including:

• A deeper look at the challenges IT leaders face when trying to align operations with organizational goals.

• Insights into what a truly collaborative and balanced IT strategy should involve.

• A run-through of Info-Tech’s methodology for building a comprehensive IT operations and service strategy.